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HIM Operations Supervisor

3 months ago

Louisville, Kentucky, United States UofL Health Full time

Overview:

WE ARE HIRING
Location:2020 Newburg Road Louisville, KY 40205

About UofL Health
UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. Affiliated with the University of Louisville School of Medicine, UofL Health is committed to providing patients with access to the most advanced care available. This includes clinical trials, collaboration on research and the development of new technologies to both save and improve lives. With more than 13,000 team members physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care. For more information on UofL Health, go to

Job Summary:

The HIM Operations Supervisor works in overseeing the daily functions of the Health Information Management Department. This position is responsible for the supervision, organization, and coordination of the daily operations and staffing needs of the Department to include Release of Information, Transcription, Chart Prep, Scanning, Indexing, Analysis, Chart Completion and Chart Audits to ensure compliance in State and Federal Regulatory requirements. Interacts as needed with internal customers to include but not limited to hospital staff, physicians and their offices, and other revenue cycle team members. Actively participates in department and hospital performance initiatives and leadership activities when needed to ensure UofL Health success.

Responsibilities:

Provides oversight, guidance, and workflow of Health Information Management Operations staff.

Accepts responsibility and accountability for operations of assigned functional areas in the Directors absence

Identifies and implements changes regarding policy, productivity, and quality measures, and assures that staff performance improvements related to work-flow efficiencies and operations.

Coordinates staffing issues and procedural issues with HIM Director.

Complies with hospital and departmental dress code. Wears name badge with job title and credentials clearly visible.

Assist Director with evaluating staff performance on an annual basis. Accurately measures and evaluates staff performance, productivity, and quality measures, and assures that staff is following and meeting departmental goals and metrics.

Trains, provides feedback, evaluates and provides corrective action to staff as needed in coordination with the HIM Director.

Responds to inquiries of staff, patients, physicians and both internal and external customers for the purpose of providing information and/or direction or discussing and resolving any issues and/or problems.

Arranges coverage for call ins or stands in to cover the schedule for call-ins on a daily basis.
Identify training development needs and plan and supervise appropriate training, education, in-services, and department orientation to new and existing employees to facilitate functional job competency.

Work in coordination with HIM Director to establish productivity standards, provide concurrent feedback on job performance, and routinely conduct quantitative and qualitative analysis of staff to monitor for compliance and ensure adherence to established workflow processes.

Maintains a working knowledgeable of CMS and Joint Commission regulatory standards, federal and State Regulations, HIPAA/HITECH statutes, CFR 42, Office of Civil Rights Patient Right to Access and facility and department policies regarding the storage, privacy, security, confidentiality, and release of patient protected health information (PHI).

Plan and facilitate employee engagement initiatives and maintain high employee morale.

Assists with educating providers including Attendings and Resident physicians and nurse practitioners as needed to ensure improvement of and compliance with documentation standards.

Provides input on department goals and objectives, and HIM performance improvement plan as well as assists with maintaining overall compliance.

Effectively monitor documentation compliance with Joint Commission Record of Care Standards regarding the completeness, accuracy, legibility, etc., of patient medical records.

Model all Core Behavior standards, including routinely rounding on staff.

Interacts as a team member representing HIM and attend meetings as directed.

Ensures staff maintain a positive customer service attitude.

Prepare, Oversees, and approves work schedules.

Completes annual competency evaluations timely.

Verification and reconciliation of timecards.

Perform other duties and projects as assigned.

Qualifications:

MINIMUM EDUCATION & EXPERIENCE
High School education or GED required.

Must have a minimum of a associate degree in HIT and maintain either an AHIMA RHIA or RHIT credential. Credential must be obtained in the first year of hire or before.

A minimum of 2 years prior HIM leadership experience preferred.

At least 2 years in an acute care facility directly related to HIM.

1-year experience in hospital-based electronic medical record.

Cerner PowerChart experience preferred.

Knowledge, Skills, and Abilities critical to this role:

Knowledge of medical terminology.
Ability to follow written and oral directions

Demonstrate strong Microsoft Office skills.
Must possess working knowledge of HIPAA/HITECH regulations.
Self-directed and performs duties independently
Ability to problem-solve and apply critical thinking skills
Must have the proven ability to maintain confidentiality
Must demonstrate excellent customer service and communication skills
Must be flexible, dependable, and demonstrate the ability to adapt to change
Demonstrates high level of personal and professional accountability and responsibility
Ability to effectively communicate and coordinate daily work flow to ensure department needs are met.