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Telecom Analyst/Coordinator

3 months ago

Deerfield Beach, Florida, United States Insight Global Full time


This role is primarily responsible for managing and coordinating our external telecom carrier partners to deliver voice and data telecommunication services within a large-scale enterprise network.

This includes the delivery of circuits to remote locations (Z-end) that are typically stores in free-standing buildings, as well as locations in strip malls and office buildings utilizing external riser management vendors.

In addition to coordinating activities with our carrier partners, the job duties include, where necessary, any customer responsibilities such as ensuring inside wiring/cabling extensions from the MPOE/demarc to the area where our CPE is installed.


We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Required Skills & Experience

  • A minimum of 3 years of data circuit installation and (ideally) voice experience (call routing, VOIP) experience or someone who has project managed a lot of installations with a retail customer. They don't need to be able to configure a route switch.
  • High level knowledge of the different types of broadband, DIA, and wireless (4G LTE, 5G mmWave and C-Band) network transports.
Nice to Have Skills & Experience

  • Bachelor's Degree in Computer Science, Software Engineering, Electrical Engineering, Mathematics, or related field
  • Fundamental knowledge of dark fiber concepts and SD-WAN are a plus.
  • Experience utilizing the Calero VeraSMART TEM (Telecom Expense Management) application
  • Prior experience and familiarity with RoE's, EUCR's, and voice/data circuit ordering and installation
  • High level knowledge of TEM (Telecom Expense Management) concepts and systems used to associate telecom-related charges with various internal billing entities.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.