Current jobs related to Customer Experience Specialist - Stevens Point, Wisconsin - Delta Dental of Wisconsin

  • Customer Experience Representative

    1 week ago

    Stevens Point, Wisconsin, United States Delta Diversified Enterprises Full time

    About the RoleDelta Diversified Enterprises is seeking a highly skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and ensuring a positive experience.Key ResponsibilitiesProvide front-line service to promote a...

  • Customer Experience Specialist

    3 weeks ago

    Stevens Point, Wisconsin, United States Bank of Montreal Full time

    Job Family Group:Retail Banking Sales & ServiceKey Responsibilities:Delivers exceptional service to BMO customers and prospectsIdentifies customer needs and provides advice and guidance regarding financial solutionsDevelops and maintains strong relationships with customers to understand their financial goals and objectivesProvides personalized financial...

  • Customer Experience Associate

    3 weeks ago

    Stevens Point, Wisconsin, United States Farm Credit Services of America Full time

    Job SummaryKey ResponsibilitiesProvide exceptional customer service to clients via various communication channels.Support customer inquiries and resolve issues related to financial services and technology.Process cash management requests and identify customer needs for loan servicing.Collaborate with internal teams to ensure operational excellence and...

  • Healthcare Customer Support Specialist

    4 weeks ago

    Stevens Point, Wisconsin, United States Joints In Motion Medical Llc Full time

    Position Title: Healthcare Customer Support Specialist Overview: The primary objective of the Healthcare Customer Support Specialist role is to ensure the effective delivery, return, fitting, and reprocessing of durable medical equipment (DME) as prescribed. This position is also responsible for providing comprehensive usage instructions for rehabilitation...

  • Executive Director, Customer Experience and Operations

    3 weeks ago

    Stevens Point, Wisconsin, United States The Judge Group Full time

    Job SummaryThe Judge Group is seeking a highly skilled and experienced leader to join our team as Executive Director, Customer Experience and Operations. This role is responsible for managing a team of analysts and systems/support professionals who provide support to all leaders and colleagues across a multi-site contact center to ensure a best-in-class,...

  • Customer Engagement Specialist

    3 weeks ago

    Stevens Point, Wisconsin, United States Stevens Point Area YMCA Full time

    Position OverviewThis role is essential in fostering a welcoming atmosphere at the Stevens Point Area YMCA, a prominent nonprofit organization dedicated to enhancing community well-being through youth development, healthy living, and social responsibility. The ideal candidate will excel in providing exceptional customer service to all members, guests, and...

  • Customer Engagement Specialist

    4 weeks ago

    Stevens Point, Wisconsin, United States Stevens Point Area YMCA Full time

    Position OverviewThis role is centered around delivering exceptional service to our members and guests at the Stevens Point Area YMCA, a prominent nonprofit organization dedicated to enhancing community through youth development, health initiatives, and social responsibility. The ideal candidate will embody a commitment to outstanding customer service,...

  • Virtual Customer Support Specialist

    4 weeks ago

    Stevens Point, Wisconsin, United States Furnitureappliancemart Full time

    Company Overview:Furniture & ApplianceMartPosition: Remote Customer Care RepresentativeDepartment: Customer CareEmployment Type: Full TimeAbout Us:At Furniture & ApplianceMart, we pride ourselves on being a family and employee-owned enterprise dedicated to enhancing the quality of life for our customers by creating exceptional living spaces. Our passion lies...

  • Customer Engagement Specialist

    4 weeks ago

    Stevens Point, Wisconsin, United States Stevens Point Area YMCA Full time

    Position OverviewThis role is essential in fostering a supportive environment at the Stevens Point Area YMCA, a prominent nonprofit organization dedicated to enhancing community well-being through youth development, healthy living, and social responsibility. The ideal candidate will provide exceptional service to all members, guests, and program...

  • Core Processing Specialist

    4 weeks ago

    Stevens Point, Wisconsin, United States Napa Auto Parts Full time

    Napa Auto Parts - Core Processing SpecialistAs a Core Processing Specialist at Napa Auto Parts, your responsibilities will include:Unloading and Staging: Efficiently unload and organize core returns and defective items.Sorting and Scanning: Accurately sort and scan returned merchandise from customers.Documentation: Complete all necessary paperwork related to...

  • Virtual Customer Support Specialist

    4 weeks ago

    Stevens Point, Wisconsin, United States Furnitureappliancemart Full time

    Company Overview:Furniture & ApplianceMartPosition: Remote Customer Care RepresentativeDepartment: Customer CareEmployment Type: Full TimeAbout Us:We are a family and employee-owned organization dedicated to enhancing the quality of life for our customers by creating exceptional living spaces. Our passion lies in inspiring individuals as they embark on a...

  • Virtual Customer Support Specialist

    4 weeks ago

    Stevens Point, Wisconsin, United States Furnitureappliancemart Full time

    Company Overview:Furniture & ApplianceMartPosition: Remote Customer Care RepresentativeDepartment: Customer CareEmployment Type: Full TimeAbout Us:We are a family-owned and employee-driven organization dedicated to enhancing the quality of life for our customers by creating beautiful living spaces. Our passion lies in inspiring individuals as they embark on...

  • Travel Nurse RN

    2 weeks ago

    Stevens Point, Wisconsin, United States GO Healthcare Staffing Full time

    Job Summary:GO Healthcare Staffing is seeking a skilled Registered Nurse with ICU experience for a 12-hour night travel position in a hospital setting. The ideal candidate will have at least 2 years of experience, an active RN license, and BLS and/or ACLS certification.Key Responsibilities:Provide high-quality patient care in the ICU settingCollaborate with...

  • Golf Shop Customer Service Representative

    4 weeks ago

    Stevens Point, Wisconsin, United States Sentry Full time

    At SentryWorld, we prioritize creating an exceptional experience that encourages our guests to return season after season. To fulfill this commitment, we need a dedicated team of customer-oriented individuals who can foster guest relationships and deliver memorable experiences. We are in search of a motivated and enthusiastic Pro Shop Attendant for the...

  • Golf Shop Customer Service Representative

    4 weeks ago

    Stevens Point, Wisconsin, United States Sentry Full time

    At SentryWorld, we prioritize delivering an exceptional experience that encourages our guests to return time and again. To uphold this commitment, we seek a dedicated team of customer-oriented professionals who excel in building and nurturing guest relationships, ensuring memorable interactions. We are currently in search of a dynamic and enthusiastic Pro...

  • Travel Nurse ICU Specialist

    2 weeks ago

    Stevens Point, Wisconsin, United States American Traveler Staffing Professionals Full time

    Job Title: Travel Nurse ICU SpecialistAmerican Traveler Staffing Professionals is seeking a highly skilled Travel Nurse ICU Specialist to join our team.Job SummaryWe are looking for a dedicated and compassionate Travel Nurse ICU Specialist to provide high-quality patient care in a fast-paced ICU environment.ResponsibilitiesProvide direct patient care to...

  • Risk Management Specialist

    3 weeks ago

    Stevens Point, Wisconsin, United States Berkshire Hathaway Specialty Insurance Full time

    Job Opportunity: Risk Control SpecialistAbout Us:Berkshire Hathaway Specialty Insurance (BHSI) is a leading provider of commercial property, casualty, and specialty insurance solutions. We are a values-based organization that prioritizes respect, integrity, excellence, collaboration, and passion in our work.Job Summary:We are seeking an experienced Risk...

  • Quality Assurance Specialist

    5 days ago

    Stevens Point, Wisconsin, United States Associated Banc-Corp Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Associated Banc-Corp. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and compliance of our Default Services and Loan Servicing operations.Key ResponsibilitiesMonitor and evaluate calls for quality assurance and compliance...

  • Travel Nurse ICU Specialist

    1 week ago

    Stevens Point, Wisconsin, United States talent4health Full time

    Job Title: Travel Nurse ICU SpecialistTalent4Health is seeking a skilled Travel Nurse ICU Specialist to join our team in Stevens Point, Wisconsin.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nights, flexibleEmployment Type: TravelCharting Experience: Epic Preferred•...

  • Travel Nurse RN ICU Specialist

    2 weeks ago

    Stevens Point, Wisconsin, United States Solomon Page Full time

    Job Title: Travel Nurse RN ICU SpecialistJob Summary:We are seeking a highly skilled and experienced Travel Nurse RN ICU Specialist to join our team at Solomon Page. As a Travel Nurse RN ICU Specialist, you will be responsible for providing high-quality patient care in an intensive care unit setting.Responsibilities:Provide direct patient care to critically...

Customer Experience Specialist

3 months ago

Stevens Point, Wisconsin, United States Delta Dental of Wisconsin Full time

** Customer Experience Specialist**

**Job Category****:** Operations **Requisition Number****:** CUSTO001307 Showing 1 location **Job Details**

**Description**

Delta Dental of Wisconsin is growing, come Grow with Us The Customer Experience Specialist is responsible for providing front line service to promote a positive customer experience while responding to telephone, email, secure message and web chat inquiries from members, provider office staff, agents/brokers and employers.

Training is very thorough, customized and fun too Grow your skills for promotional opportunities and cross-train into other areas for a broad foundation of knowledge. Delta Dental of Wisconsin offers a comprehensive benefit package which includes health and dental insurance, employer match within our 401(k) retirement plan, and a generous Paid Time Off program. You do not want to miss this opportunity, apply today.

**Essential Duties and Responsibilities**

Respond promptly and professionally to inquiries from members, provider office staff, agents/broker and employer group representatives via telephone, email, secure message and web chat inquiries within established performance standards

Manage all transactions within established policies and procedures to ensure HIPAA compliance

Adherence to occupancy and efficiency standards in order to meet customer performance guarantees

Request adjustments to paid claims

Manage coordination of benefit process

Participate in team meetings

Actively support Delta Dental of Wisconsins mission, values and fundamentals

**Non-Essential Duties and Responsibilities**

Participate in structured problem-solving methods to resolve issues through proven Lean techniques

Peer train team members in system navigation, technical competencies and contact center procedures

Special projects and other duties as assigned

**Education/Experience/Personal Requirements**

High school diploma or equivalent

Two years customer service experience

Insurance or inbound call center experience preferred

Ability to operate a computer keyboard, mouse, and to handle other computer components

Demonstrated proficiency with MS Office Suite applications

Strong interpersonal, written and oral communication skills

Self-motivated and directed

Analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks

Must be well-organized and attentive to detail

Strong customer service orientation

Experience working in a team-oriented, collaborative environment

Demonstrated knowledge of HIPAA privacy and security regulations in order to transact business (training provided)

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Repetitive motion: Substantial movements (motions) of the wrists, hands and/or fingers

Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling

Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time.

Visual Acuity: The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

**Work Conditions**

The work conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office working conditions which may require sitting for extended periods of time

Travel required