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Patient Advocate
3 months ago
Elevate Patient Financial Solutions has an excellent career opportunity available as a Patient Advocate to work in a hospital setting located in Green Bay, WI.
The schedule for this Full Time role is Monday -Friday 8am -4:30pm.
POSITION OVERVIEW:
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.
ESSENTIAL DUTIES AND REQUIREMENTS:
- Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked
- Provide exceptional customer service skills at all times
- Maintain assigned work queue of patient accounts
- Collaborate with hospital staff, case managers, social workers, financial counselors
- Answer incoming telephone calls, make outbound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
- Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
- Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
- Request home visits as needed to acquire documentation
- As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
- Participate in additional training requirements in an effort to stay abreast of the ever changing rules and regulations associated with the various governmental programs
- All other duties as assigned
QUALIFICATIONS AND RESPONSIBILITIES:
- High School Diploma or GED preferred, except when required by our client.
- Prior hospital experience preferred
- Adaptability when dealing with constantly changing processes, computer systems and government programs
- Professional experience working with state and federal programs
- Exemplary critical thinking skills
- Ability to maneuver throughout the hospital and patients' rooms for up to 8 hours per day
- Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
- Effectively communicate both orally and written, to a variety of individuals
- Ability to multitask
- Ability to function in a fast paced environment
BENEFITS:
- ElevatePFS believes in making a positive impact not only within our industry but also with our employees the organization's greatest asset. We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future wellbeing of our employees and their families.
Just some of the benefits we offer:
- Medical, Dental & Vision Insurance
- HSA, FSA
- 401K
- Paid Time Off: Up to 3 weeks first year PTO plus 7 paid Holidays
- Employee referral bonus program
- Teamwork: We believe in teamwork and having fun together
- Career Growth: Gain great experience to promote to higher roles
- This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.
Pay:
$ $24.50 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Pet insurance
- Referral program
- Vision insurance
Healthcare setting:
- Hospital
Schedule:
- 8 hour shift
- Monday to Friday
Work Location:
In person
