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Certified Nursing Assistant/Medical Assistant

3 months ago

Lillington, North Carolina, United States Campbell University Full time
Position: CNA or Medical Assistant

Department: Health Center

Status: Full Time

Position Summary:

The Medical Assistant/Certified Nursing Assistant (MA/CNA) works interdependently with other medical professionals to provide quality health care to the patient. The Medical Assistant provides direct patient care under the direction of a physician by performing specific services in caring for the personal needs and comforts of the patient. The Medical Assistant/ Certified Nursing Assistant understands the needs of the practice and supports the mission and values.

Essential Duties and Responsibilities:
  • Provides a variety of front line, non-clinical patient services as an integral part of the Health Center healthcare team.
  • Registers patients and verifies accuracy of personal data and insurance information.
  • Schedules appointments for patients and makes reminder calls. Answers calls on a multi-line phone system, directs calls to appropriate staff, and takes messages, as necessary.
  • Confirms insurance eligibility with payer as necessary for referrals, co-pay determination, pre-approval for procedures, and patient deductible determination. Collects co-payments, processes charges, and prints receipts.
  • Manages the patient check-in/out process including scheduling the next appointment providing instructions regarding referrals and testing and making certain that patient questions are answered in a timely, courteous manner.
  • Reconciles money collected and charge payments at the end of each shift and prepares bank deposits.
  • Coordinates and schedules diagnostic testing, referrals to specialty physicians, and other external healthcare entities.
  • Requests medical records and test results from other healthcare providers on behalf of patients and distributes, scans, and/or files according to policy. Maintains medical record integrity and security.
  • Files components of medical records according to established protocol.
  • Prepare patients for examination, take vitals, and record patients' health history.
  • Set-up EKG machines, administer injections and medications, and perform routine specimen collection and tests.
  • Complies with HIPPA regulations at all times.
  • Performs a variety of administrative duties in order to meet patient needs and ensure efficient operation of the Health Center.
  • Assist physician with medical treatments, procedures, and exams.
  • Manage inventory of medical supplies and equip exam rooms with appropriate supplies.
  • Compiles reports as requested.
  • Prepare equipment and examination rooms, and clean instruments.
  • Handles moderately complex to complex problems daily.
  • Greets patients and visitors with courtesy, ascertains purpose of visit and provides appropriate response or directs to appropriate staff. Contributes to the creation and maintenance of a customer-friendly environment.
  • Educates patients regarding availability and extent of healthcare services, patient rights and responsibilities, and practice policies and procedures.
  • Maintain a professional appearance and demeanor at all times.
  • This position demands accuracy, honesty, integrity, and the ability to work within the Christian mission of Campbell University.
  • Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
  • Maintain a professional appearance and demeanor at all times.
  • Uphold and abide by Campbell University policies and procedures, including, but not limited to; Title IX, HIPAA, and FERPA guidelines.
Education/Experience:
  • High school diploma or GED required.
  • Completion of an accredited medical assistance/ Certified Nursing Assistant certification program preferred.
  • Medical terminology certification preferred.
Knowledge, Skills, and Abilities:
  • Ability to communicate effectively to all groups through both oral and written channels.
  • Strong interpersonal, organizational, and time management skills
  • Comprehensive computer skills; technologically savvy
  • Knowledgeable in EMR systems such as Allscripts, Athena
  • Proficient in skills with Microsoft Word, Outlook, Excel, PowerPoint, and digital methods of communication
  • Demonstrate tact, a positive attitude, courtesy, and discretion in dealing with faculty, staff, students, high-level university officials and the community patients.
  • Work independently as well as function effectively in a team and within a diverse group of people.
  • Exercise independent judgment in complex, new, and/or stressful situations.
  • Manage multiple, concurrent projects, and meet set deadlines.
  • Adaptability, flexibility, and a willingness to work in a changing environment.
  • Ability to work Monday - Friday 8am - 5pm and/or work one evening schedule. 12:00pm to 8:00 pm