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Service Specialist

3 months ago

Cedar Falls, Iowa, United States First MainStreet Insurance, L.C. Full time

Job Title: Service Specialist

About the Job: Join our team at First Mainstreet Insurance as a Service Specialist, where you'll play a key role in delivering top-notch service and support to our valued clients. As part of our dynamic and collaborative office, you'll work alongside the Account Manager, Account Executive, and Risk Advisor to ensure seamless administrative operations.

Key Responsibilities:
- Develop and maintain strong client relationships
- Communicate regularly with clients to address concerns and identify growth opportunities
- Meet all deadlines for assigned tasks and manage client data efficiently
- Monitor account satisfaction levels and take proactive measures for retention
- Market new and renewal business in coordination with team members
- Handle office operations such as mail, phones, and supplies
- Stay updated on insurance industry trends and competitors
- Maintain client and carrier information confidentiality
- Demonstrate proficiency in Microsoft Office and other tools
- Possess excellent communication and problem-solving skills
- Support a high-performing team with strong morale and collaboration
- Adapt to a fast-paced environment and manage time effectively
- Obtain Property and Casualty license within 90 days of employment

Skills Required:
- Previous experience in service management or client-facing roles
- Proficiency in Microsoft Office and ability to learn new applications
- Strong communication and interpersonal abilities
- Exceptional problem-solving skills and client focus
- Effective organization and time management
- Collaborative and motivational team player
- Ability to thrive in a dynamic environment

Physical Demands:
While performing the job, you'll need to communicate effectively, sit for extended periods in front of a computer, and occasionally lift up to 25 pounds. Specific vision abilities are required for this role.

Job Description Note:
This job summary provides an overview of the primary duties and responsibilities expected. You may also be assigned additional tasks as needed. Please note that this description is not a contract and is subject to change, with reasonable accommodations available for individuals with disabilities.