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Senior Manager of Carrier Office Solutions

3 months ago

Lehi, Utah, United States PCF Insurance Services Full time

Job Description:

We are seeking a highly motivated and organized individual to join our Carrier Operations Team as our Office Liaison. In this role, you will be responsible for managing the office requests and carrier needs for our 140+ offices across the US, ensuring smooth communication and addressing any carrier-related issues that arise. This position will also involve training our offices on our custom PCF proprietary Carrier Renewal process.

Responsibilities:

  • Interact with our offices to understand their carrier needs, including Appointment Requests, Carrier Issues, and other related inquiries
  • Serve as the primary point of contact for offices regarding carrier-related matters and provide timely and effective resolutions to any issues that arise
  • Act as a partner and liaison with the other PCF Carrier team members to ensure office needs are met by the national Carrier team member
  • Develop and maintain strong relationships with office partners to facilitate efficient communication and problem-solving
  • Conduct training sessions for offices on our custom proprietary Carrier Renewal process to ensure smooth operations and compliance with company guidelines - Travel will be required up to 50% of the time
  • Coordinate with internal teams to streamline processes and improve efficiency in carrier relations activities
  • Analyze reporting and trending to identify growth opportunities
  • Stay updated on industry trends and best practices in carrier relations to enhance our brokerage's competitive advantage

Requirements:

  • Bachelor's degree in Business Administration, Insurance, or related field (or equivalent work experience)
  • 4+ years of experience in carrier relations, Property & Casualty insurance brokerage, or related field is essential for success in this role
  • Experience presenting to all levels of leadership and broad audiences is crucial
  • Strong communication and interpersonal skills with the ability to build rapport with internal teams and external partners
  • Expert knowledge of Property & Casualty insurance products and carrier operations
  • Detail-oriented, with a systematic approach to managing responsibilities and finding solutions
  • Flexibility to adapt to changing priorities and deadlines as needed
  • Excellent organizational and time management skills with the ability to prioritize tasks effectively
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Willingness to travel up to 50% of the time, as needed

Compensation:

  • Competitive

Schedule:

  • M-F, FT

Location:

  • In office, Lehi Utah

Benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Paid Time Off
  • 401K