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Area Health Information Specialist II
3 months ago
Position Overview
About Datavant
Datavant focuses on safeguarding and transmitting health data globally to support better decisions and promote human health. As a healthcare data logistics company, we facilitate secure data movement and connections for organizations. Datavant boasts a vast network that includes thousands of organizations, over 70,000 hospitals and clinics, and 70% of the 100 largest health systems, along with a community of 500+ real-world data partners.
Join Our Team at Datavant
When you become a part of Datavant, you're entering a highly collaborative, remote-first team dedicated to driving significant change in healthcare. We value intelligence, kindness, and efficiency in our team members. We are committed to nurturing our employees, seeking individuals with high potential and humility who can take on more responsibilities as the company expands. At Datavant, we operate as a distributed, remote-first team, empowering our employees to tailor their work environment to suit their needs.
Current Job Opportunity
This role involves efficiently handling all medical record requests, particularly the release of information (ROI), to ensure accuracy and deliver top-notch customer service. The primary focus is on protecting patient privacy rights and ensuring compliance with regulations, company policies, and HIPAA standards. The position entails extensive travel, approximately 75% of the time. It is an intermediate-level role requiring at least 1 year of relevant Health Information Management (HIM) experience. Additionally, the incumbent will be responsible for training HIS I staff and providing reports to managers or facilities.
Join Datavant - Make an Impact
At Datavant, individuals are our priority. We aim to positively influence each person's health information. If you are driven to make a meaningful difference in many lives, consider joining our team.
Role Details
• Work full-time, Monday to Friday, 8:30 am to 5:00 pm EST, based in Camden, NJ
• Comprehensive benefits package: medical, dental, vision, 401K, tuition reimbursement
• Generous paid time off, including major holidays
• Access to virtual and in-person training
• Opportunities for career advancement within the company
Typical Daily Activities
• Understanding of HIPAA guidelines for medical record release and requests
• Management of inbound and outbound communications via calls, emails, fax, and other administrative tasks
• Assisting walk-in patients or clients
Desired Qualifications
• Excellent customer service skills
• Experience in administrative/ clerical roles
• Previous exposure to a medical office setting (preferred, not mandatory)
• Willingness to learn and grow within Datavant
Key Responsibilities
- Process requests for patient health information as per Company and Facility protocols
- Maintain confidentiality and security of privileged information
- Stay updated on Company and facility software
- Adhere to the Company's and Customer facilities Code of Conduct and policies
- Inform management of work challenges and fluctuating volumes
- Provide support for additional duties as necessary
- Ensure compliance with medical privacy regulations
- Manage patient health records
- Protect patient records and ensure HIPAA compliance
- Prepare new patient charts, collate documents, and ensure accuracy
- Create digital copies of paperwork for electronic medical records
- Respond to requests for patient records internally and externally
- Handle inbound/outbound calls and assist walk-ins
- Support with administrative tasks like managing faxes, mail, and data entry
- Coordinate pick-ups as needed
- Train HIS I associates and create reports for management
- Participate in projects and committees to enhance operational strategies
- Provide guidance to staff, offer training, and assist with new hires
- Other duties as assigned
Qualifications
- High School Diploma or GED
- At least 18 years old
- Ability to travel locally and regionally 75% or more
- Flexibility to commute between locations
- Willingness to work overtime during peak periods
- 1-year experience in Health Information or related field
- Meet or surpass Company's Productivity Standards
- Basic computer skills
- Proficient in phone and general office equipment use
- Effective verbal and written communication skills in English
- Detail-oriented with a focus on accurate and compliant medical information
- Strong data entry abilities
- Capacity to multitask and respond to fast-paced environments
Preferred
- Prior experience in metric-based roles
- Customer service experience in-person
- Ability to cultivate relationships with clients and customers
- Propensity to suggest process enhancements and provide feedback internally
Work Environment & Physical Requirements
The role is based in an office environment with minimal exposure to hazards. Candidates should be able to stand and sit regularly, reach vertically and horizontally, utilize telephone and computer equipment, and lift up to 20 lbs. daily. The position involves working on a computer terminal for 6-8 hours a day amidst interruptions. Reasonable accommodations are available for individuals with disabilities. Regular travel, up to 75% of the time, may be necessary across multiple sites.
Health Requirements
To ensure safety, clients may request post-offer health checks and proof of vaccinations like flu shots, Tdap, and COVID-19 shots. Exemptions may be considered on the grounds of disability, medical reasons, pregnancy, or religious beliefs. COVID-19 vaccination is mandatory, excluding cases of medical conditions or religious convictions. Verify state-specific legal mandates on vaccine requirements.
Pay for this position may vary based on location, duties, skills, experience, and other criteria. We are an equal opportunity employer, and all qualified individuals will be considered regardless of race, color, religion, gender, orientation, nationality, disability, or veteran status.
