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Department Manager

3 months ago

Santa Clara, California, United States H & M Hennes & Mauritz Gruppe Full time
Job Title: Department Manager at H&M

  • Overall Job Summary:

As a Department Manager at H&M, you play a crucial role in supporting sales and profit goals while ensuring the best customer experience within your department and the store as a whole.

You will focus on forming the best team, supporting their growth, and engaging in succession planning. Additionally, you will prioritize talent development and structured performance management based on results, values, and leadership principles.

In this position, you report to the Store Manager and oversee a team consisting of a Department Supervisor and Sales Advisor.


  • Job Description:

Your Day to Day Responsibilities:

  • Analyze and track Sales & Profit KPIs regularly, working closely with Visual Merchandisers to maximize selling opportunities.
  • Ensure store operations and best practices are followed, focusing on proper scheduling to enhance conversion rates and deliver excellent customer service within the sales budget.
  • Collaborate with your team to prioritize actions that drive sales and implement strategies outlined in the Commercial Handbook.
  • Oversee recruitment, training, development, and succession planning in line with H&M standards.
  • Provide regular feedback, conduct performance evaluations, and take necessary actions to enhance team performance.
  • Communicate business performance, company culture, and training focuses effectively to the store team.
  • Ensure compliance with health & safety regulations and handle security issues appropriately.
  • Take on leadership responsibilities in the absence of the Store Manager.
  • Promote feedback and a strong company culture among your team members.

  • Qualifications:

Who You Are:

  • Inclusive, positive, creative, and eager to learn.
  • Passionate about customer service and helping customers find their style.
  • Experienced in multitasking and detail-oriented work environments.
  • Physically capable of lifting heavy items and engaging in in-store tasks.
  • Ability to coach and counsel staff effectively.
  • Open availability including evenings and weekends.

  • Additional Information:

Why You'll Love Working for H&M:

  • Join a dynamic and diverse team environment with abundant growth opportunities.
  • Express your personality through your work attire.
  • Enjoy discounts on H&M, &Other Stories, and COS products.

  • Company Description:

H&M is a renowned fashion brand offering the latest styles and designer collaborations at affordable prices. With a focus on sustainability, H&M provides fashion and quality to its customers.


All information provided will be handled confidentially in accordance with EEO guidelines.