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Adult Services Associate

3 months ago

Naperville, Illinois, United States Naperville Public Library Full time
Job DescriptionJob DescriptionSalary: $18.80


Adult Services Associate Job Description


POSITION SUMMARY


The Adult Services Associate provides reference and Readers' Advisory services to Library
customers and supports staff in managing collections and conducting programs. Assists Library
customers in the use of digital and print resources, and promotes Library resources, programs, and
services.


RESPONSIBILITIES


 Utilizes and accesses information using a broad spectrum of resources, including print, electronic,
and online resources.
 Provides leadership, training and guidance to staff and the public in the area of Adult & Teen
Services.
 Stays current with adult and teen literature, relevant technology, and library trends. Provides
reference and Reader's Advisory assistance to customers, including topical research and material
location in person, by telephone, and via email.
 Assists and occasionally leads presentations of library programs.
 Assembles and arranges displays of public information, bulletin boards, books, and other library
materials.
 May process, track, and report Interlibrary Loan (ILL) requests; may serve as contact person for ILL
services.
 May periodically serve as Person In Charge (PIC), providing support for employees, customers, and
facility issues.
 Collaborates with Marketing and IT to add content and promote services relevant to teen services
on the Library website and associated social networking sites.
 Assists Librarians with collection management. Selects and evaluates materials for replacement,
repair, or withdrawal from the library collection.
 Prepares reports and statistics for review as requested.
 Assists in conducting library tours and other outreach activities as required. Represents the library
at community events.
 May oversee volunteers.
 Troubleshoots and resolves minor computer hardware and software problems.
 Attends professional development opportunities.
 Performs other related duties and special projects as assigned.


JOB TITLE DEPARTMENT
Adult Services Associate Adult & Teen Services


KNOWLEDGE/SKILLS/ABILITIES


 Develops and presents instructions and programs for library customers and staff on
technology topics in an individual and group setting.
 Uses relevant computer software to access information, answer questions, and perform daily
tasks. Familiar with the use of database applications.
 Ability to effectively provide reference assistance and instruction services.
 Demonstrates strong verbal and written communication skills; ability to successfully lead
programs and give presentations.
 Strong interpersonal skills, working effectively with individuals of diverse cultures, communication
styles, abilities, and backgrounds.
 Uses problem solving skills in determining priorities, finding timely solutions to departmental or
system-wide issues.
 Service-oriented with the ability to establish and maintain effective relationships with staff and
the public.
 Successfully supports and/or collaborates on projects and programs with staff members.
 Takes responsibility for consistent completion and follow-up on all tasks.
 Responsive to change and demonstrates adaptability.
 Maintains a positive approach while doing daily tasks and when faced with adversity.
 Demonstrates a broader understanding of the job and looks for ways to improve Library services
and support coworkers.
 Familiar with current technology and social media platforms.
 Demonstrates strong verbal and written communication skills; ability to successfully lead
programs and give presentations.

WORK SCHEDULE:

Monday 9:00am-1:00pm

Tuesday OFF

Wednesday 1:00pm-5:00pm

Thursday 5:00-9:00pm

Friday 1:00-5:00pm

Every eighth Friday 12:30pm-9:00pm

Every fourth Saturday Shifts vary

Every fourth Sunday Shifts vary (includes evenings)


EDUCATION/EXPERIENCE/QUALIFICATIONS


 Bachelor's degree from four-year college or university; or minimum 5 years related experience
and/or training; or equivalent combination of education and experience.
 Bilingual proficiency a plus.


PHYSICAL DEMANDS/WORK ENVIRONMENT


 Communicate with staff and customers in person and over the phone.
 May require either being in a stationary position or moving about for prolonged periods.
 Moves equipment or library materials weighing up to 35 lbs.
 Must have reliable means of transportation to attend meetings, conferences, and perform work in
other locations