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Assistant Manager, Ticket Operations

3 months ago

Lillington, North Carolina, United States AEG Full time
ASSISTANT MANAGER, TICKET OPERATIONS (CAMPBELL UNIVERSITY)
Buies Creek, NC
On Site

THE RUNDOWN
Playfly Sports is looking for an Assistant Manager of Ticket Operations to join our team at Campbell University.

This position requires someone who is highly motivated to contribute to the overall ticket sales and service efforts, passionate about staff leadership and development, and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of all employees.

The primary responsibility of the Assistant Manager of Ticket Operations is to assist the Director of Ticket Sales & Service with all aspects of daily and event operations of the ticket office, and provide exceptional customer service to patrons, university staff and partners.

WHAT YOU'LL ACCOMPLISH
  • Assist with the box office and game day box office operations
  • Oversee ticket operations for all ticketed sports
  • Train and supervises ticket office and event staff
  • Assists Manager with monitoring, coaching and evaluating staff performance
  • Assists with ensuring thorough understanding and adherence to all policies and procedures regarding public relations, operational goals, accounting standards, confidentiality, NCAA rules and regulations concerning ticket sales and distribution, and computer operations
  • Oversee the recruitment and training of a part-time staff, with diversity of age, race and ethnicity, gender, experiences, thinking styles, and perspectives; including creating schedules, timecard management, and working with Human Resources to onboard new staff
  • Supervising work-study students, work award hires, interns or volunteers assigned to this area in accordance with University, Federal and State regulations
  • Provide recommendations and feedback to manager regarding staff performance management and grievances
  • Oversee opening and closing of the ticket office during the week and on event days
  • Prepare and reconcile cash drawers and ticket office workstations for ticket sellers
  • Ensure staffing levels and day shift requirements are met and assist in selling tickets when necessary
  • Assist with event day operations, show-related requests, and relocations
  • Provide exceptional customer service to patrons with general questions, ticket issues etc; in person, over the phone and via email
  • Manage individual events and works with building staff on assigned events
  • Reconcile daily seller sheets and maintains overage/shortage reports
  • Assist in database/spreadsheet maintenance for ticketed events
  • Create manifests for events
  • Manage ticket seller payroll
  • Upload all ticketed sports and other events online
  • Provide sales and financial reports via AudienceView reporting
  • Oversee student tickets using AudienceView software including reports and activation
  • Perform end of year/season reconciliation, annual audit, daily deposits, managing cash and providing financial reporting for ticket sales and income for ticket operations office
  • Communicate with coaches and student-athletes regarding pass lists, post-season, and general ticket questions
  • Other job-related duties as assigned
WHAT YOU'LL BRING
  • Bachelor's Degree preferred but not required
  • Minimum of one (1) year of ticket operations experience
  • Computer proficient (Microsoft Word, Excel, Outlook)
  • Working knowledge of NCAA rules and regulations preferred
  • Experience with a ticketing system, and CRM preferred
  • Knowledge of AudienceView or similar ticketing system
  • Knowledge of general ticket office operations with a strong understanding of ticket sales
  • Organized and demonstrated ability to manage multiple tasks with minimal supervision in a fast-paced environment
  • Self-motivated and energetic
  • Detail oriented, with administrative and time management skills
  • Excellent communication skills, ability to quickly develop positive relationships, work well with others, and comfortable taking initiative
  • Understand policy implications of accounting rules and cash collection
  • Ability to provide exceptional customer service to internal and external customers, always maintaining a professional image and demeanor
  • Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company
  • Must be able to problem-solve and make decisions quickly, and with knowledge and authority.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Knowledge of accounting rules and cash collection
TRAVEL, LIFTING, PHYSICAL REQUIREMENTS
  • Willingness to relocate for potential growth opportunities in the future
  • Availability to work outside typical office hours including nights and weekends as needed
  • Ability to speak, hear, and interact verbally with clients, guests, and university personnel both over the phone and in person at the window
  • The work is sedentary in nature
  • Walking, standing, bending and carrying of light office items is required
  • The work is typically performed in an adequately lighted and climate-controlled office environment
  • May require occasional travel
WHAT WE DO
Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America's largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at

WHAT WE STAND FOR
At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it's just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

EEOC & DIVERSITY STATEMENT
Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ACCOMMODATIONS
Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Job Questions:
  1. Are you legally authorized to work in the United States?
  2. Are you willing to undergo a background check, in accordance with local law/regulations?