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Pfs Collections Supervisor

3 months ago

San Bernardino, California, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.


In the role of medical PFS Collections Supervisor, you will lead a team that is responsible for contacting and consulting with payers, IPA's and / or responsible insurances regarding the payment of hospital medical claims.

Your role will include the selection and hiring of new team members, training of your team, and ensuring that all policies and procedures are being followed correctly.

Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor / manager in this division.

This on - site position is full-time (40 hours / week), Monday - Friday.

Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 5:00 PM.

It may be necessary, given the business need, to work occasional overtime / additional hours. Our office is located at 2101 North Waterman, San Bernardino, CA.

Primary Responsibilities:

  • Coordinate, supervise and accountable for the daily / weekly / monthly activities of a team of 15 to 20 Medical Collections Representatives
  • Set priorities for the team to ensure task completion and performance goals for the team are achieved
  • Coordinate work activities of team with other supervisors, managers, and departments
  • Participate in the recruitment, training, and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
  • Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews
  • Identify and resolve operational problems using defined processes, expertise, and judgement.
  • Provide expertise and support for escalated calls and / or situations from both internal and external customers as needed
  • Consistently provide practical / relevant recommendations for improvements to process or practices and participates in the implementation


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:

  • High School Diploma / GED OR equivalent experience
  • 3+ years of Customer Service, Billing, OR Medical Collections experience
  • 3+ years of experience with Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, collections, reimbursement calculation, and payment experience
  • 3+ years of experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance
  • 2+ years of supervisory experience
  • Ability to work on site at 2101 North Waterman, San Bernardino, CA
  • Ability to work any shift between the hours of 8:00 AM 5:00 PM from Monday
  • Friday including the flexibility to work occasional overtime based on business conditions
  • Must be 18 years of age OR older

Preferred Qualifications:

  • 5+ years of experience in hospital revenue cycle
  • Microsoft Excel

Soft Skills:

  • Proficient problem solving approach to quickly assess current state and formulate recommendations
  • Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
  • At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._
  • Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to ra