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Hotel Front Office Manager

3 months ago

San Francisco, California, United States Holiday Inn Express & Suites, SLC Airport Full time


We're in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer.

You'll be the face of the operation and the first person guests see when they come through the doors. You'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you're looking for a leadership opportunity on an already fantastic team, apply now

Responsibilities

  • Gather financial information and generate occupancy reports for the general manager
  • Manage the hiring, training, and supervision of all front office staff members, and ensure they're providing exceptional guest service and uphold hotel policies
  • Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
  • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
  • Handle the front desk budget and order office supplies as needed

Qualifications

  • Hospitality experience of at least 1 year is required for this role
  • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
  • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
  • High school diploma or equivalent certification required (GED)
  • Showcase exceptional multitasking, communication, and management skills