Current jobs related to Support Specialist I, Service Desk - Chicago, Illinois - Cresco Labs
-
Programmatic Trading Specialist
2 weeks ago
Chicago, Illinois, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading global technology company that empowers brands and their agencies to deliver a more insightful and relevant ad experience for consumers. Our mission is to set a new standard for global reach, accuracy, and transparency in media buying.Job SummaryWe are seeking a highly skilled Trading Specialist to join our...
-
Senior Programmatic Trading Specialist
5 hours ago
Chicago, Illinois, United States The Trade Desk Full timeJob Title: Senior Programmatic Trading SpecialistWe are seeking a highly skilled Senior Programmatic Trading Specialist to join our team at The Trade Desk. As a key member of our Trading Team, you will work closely with Account Management and Business Development to provide strategic recommendations to retain clients and grow their business.Main...
-
Programmatic Trading Specialist
2 weeks ago
Chicago, Illinois, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading media buying platform that helps global brands and their agencies deliver a more insightful and relevant ad experience for consumers. Our platform sets a new standard for global reach, accuracy, and transparency.Our CultureWe value the unique experiences and perspectives that each person brings to The Trade...
-
Client Services Associate
1 day ago
Chicago, Illinois, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading media buying platform that helps global brands and their agencies deliver a more insightful and relevant ad experience for consumers. Our platform sets a new standard for global reach, accuracy, and transparency in digital media.Client Services TeamThe Client Services team at The Trade Desk focuses on growing...
-
Digital Advertising Specialist
3 weeks ago
Chicago, Illinois, United States The Trade Desk Full timeAbout the RoleThe Trading Team at The Trade Desk works closely with Account Management and Business Development to provide strategic recommendations to retain clients and grow their business. As a Trading Specialist, you will be responsible for providing detailed performance and pacing recommendations, as well as serving as a platform expert who can teach...
-
Client Services Associate
6 days ago
Chicago, Illinois, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading media buying platform that helps global brands and their agencies deliver a more insightful and relevant ad experience for consumers. Our platform sets a new standard for global reach, accuracy, and transparency in digital media.Client Services TeamThe Client Services team at The Trade Desk focuses on growing...
-
Field Services IT Support Specialist
3 weeks ago
Chicago, Illinois, United States Sky Systems Full timePosition: Field Services IT Support SpecialistLocation: On-SiteContract Type: Long-term (6 Months + possibility of extension)Working Hours: Mon-Fri 8 am to 5 pmThe Field Services IT Support Specialist will play a crucial role in the installation, configuration, and troubleshooting of various infrastructure hardware and software components. This position is...
-
Help Desk Specialist
2 weeks ago
Chicago, Illinois, United States Alined Consulting Group Full timeJob SummaryAlined Consulting Group is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients and ensuring that their issues are resolved in a timely and efficient manner.Key ResponsibilitiesProvide technical support to clients via phone, email, and remote...
-
Client Services Associate
1 week ago
Chicago, Illinois, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading global technology company that empowers brands and their agencies to deliver a more insightful and relevant ad experience for consumers. Our media buying platform helps brands deliver a more insightful and relevant ad experience for consumers, setting a new standard for global reach, accuracy, and...
-
Client Support Specialist I
4 weeks ago
Chicago, Illinois, United States Canon Full timePosition Overview:As a Client Support Specialist I, you will play a crucial role in ensuring our clients receive exceptional service and support. Your contributions will directly impact the satisfaction and success of our customers.About Canon Solutions America:Company: Canon Solutions America, Inc.At Canon Solutions America, we are dedicated to empowering...
-
IT Support Specialist
4 weeks ago
Chicago, Illinois, United States Connect Search, LLC Full timePosition Overview:We are currently seeking a dedicated IT Support Specialist to join our team. This role involves providing essential technical assistance and support to ensure smooth operations within the organization.Key Responsibilities:Manage and resolve help desk tickets, addressing technology-related issues for all staff members.Engage in various...
-
IT Support Specialist
3 weeks ago
Chicago, Illinois, United States Connect Search, LLC Full timePosition Overview:We are currently seeking a dedicated IT Support Specialist to join our team. This role is essential in ensuring the smooth operation of our technological infrastructure.Key Responsibilities:Manage and resolve help desk ticketing inquiries, providing effective solutions to technical challenges faced by employees.Engage in various...
-
Front Desk Support Specialist
3 weeks ago
Chicago, Illinois, United States Norwood Crossing Full timeFront Desk ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Receptionist to provide exceptional administrative support and contribute to a warm and welcoming atmosphere at Norwood Crossing.Key Responsibilities:Respond to incoming calls, direct calls to relevant personnel, and take messages as needed.Provide general information...
-
Programmatic Trading Specialist
2 weeks ago
Chicago, Illinois, United States The Trade Desk Full timeThe Trade Desk is revolutionizing the way global brands and their agencies advertise to audiences worldwide. Our media buying platform empowers brands to deliver a more insightful and relevant ad experience for consumers, setting a new standard for global reach, accuracy, and transparency. We're proud of our inclusive culture, where every person brings their...
-
Account Growth Specialist
3 weeks ago
Chicago, Illinois, United States The Trade Desk Full time**Job Summary**The Trade Desk is seeking a highly skilled Senior Account Executive to join our team. As a Senior Account Executive, you will be responsible for acquiring, building, and cultivating relationships with senior leadership at advertising agencies and brands.**Key Responsibilities**Develop and execute strategic plans to grow existing accounts and...
-
Technical Support Specialist
3 weeks ago
Chicago, Illinois, United States Realtime Recruitment Full timePosition: Help Desk Specialist IIAre you enthusiastic about providing technical assistance and exceptional customer service? Do you excel in a remote working environment? If so, this opportunity may be ideal for you. We are seeking a Help Desk Specialist II to become an integral part of Realtime Recruitment's dedicated team, ensuring outstanding support for...
-
Technical Support Specialist
4 weeks ago
Chicago, Illinois, United States Realtime Recruitment Full timePosition: Help Desk Specialist IIAre you enthusiastic about providing technical assistance and exceptional customer service? Do you excel in a remote working atmosphere? If so, this opportunity might be the right fit for you. We are seeking a Help Desk Specialist II to become an integral part of Realtime Recruitment's innovative team, dedicated to delivering...
-
Client Services Associate
6 days ago
Chicago, Illinois, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading media buying platform that helps global brands and their agencies deliver a more insightful and relevant ad experience for consumers. Our platform sets a new standard for global reach, accuracy, and transparency.Job SummaryWe are seeking a talented Client Services Associate to join our team. As a Client...
-
Programmatic Trading Expert
3 days ago
Chicago, Illinois, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies advertise to audiences worldwide. Our media buying platform empowers brands to deliver a more insightful and relevant ad experience for consumers, setting a new standard for global reach, accuracy, and transparency.Job SummaryWe are seeking a skilled Trading...
-
Customer Support Specialist I
4 weeks ago
Chicago, Illinois, United States Wheels Full timeJob Overview: POSITION SUMMARY A Customer Support Specialist I is tasked with addressing client inquiries by adhering to organizational guidelines, departmental protocols, product specifications, and corporate policies across the primary services offered in the call center. This role involves managing incoming calls and initiating outbound communications...
Support Specialist I, Service Desk
3 months ago
JOB SUMMARY
Cresco Labs is seeking a Support Specialist I, Service Desk to provide support services for our corporate, retail and operation teams. As a Tier 1 Support Specialist, you will be responsible for communicating effectively across internal teams. You will take action to address technical issues, ensuring a timely resolution while also delivering personalized service. You may be assigned technology project tasks, such as installing software, working as part of a support team for new store openings, or testing new IT services. This role is part of an on-call rotation and reports to the Service Desk Manager.
CORE JOB DUTIES
Handle initial triage and basic troubleshooting of IT related issues raised by users via ITSM platform or phone.Assist end-users using remote desktop tools or phone, chat, email support.Accurately log and document all reported incidents and service requests in ITSM system, Fresh Service.Assist users with password resets and account unlocks.Create, modify, and deactivate user accounts, adhering to established SLAs.Contribute to the development and maintenance of the knowledge base by documenting solutions to common issues.Support office technology, such as printers, hotel workstations, and conference room equipment.Participate in on-call rotation one week per month.REQUIRED EXPERIENCE, EDUCATION AND SKILLS
Tech savvy, with experience working in a technology or customer service related field.Excellent problem-solving and analytical skills.Patient, friendly demeanor and commitment to providing exceptional customer service.Strong verbal and written communication skills, ability to provide professional documentation.Eagerness to learn new technologies and systems.Familiarity with Fresh Service, or other ITSM platform, and Microsoft 365.Foundational knowledge of computer systems and experience troubleshooting hardware and software.Strong organizational skills and ability to prioritize tasks.BENEFITS
Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.
ADDITIONAL REQUIREMENTS
Must be 21 years of age or older to applyMust comply with all legal or company regulations for working in the industryCresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
California Consumer Privacy Act ("CCPA") Notice to Applicants:
Please read the ("CA Privacy Notice") regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting
Reporting a Scam:
Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.
Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages.
We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.
If you are in doubt, please contact us at with questions.
