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Patient Service Navigator- Full Time
3 months ago
Answering calls from or making calls to patients/clients to research and address their needs, complaints, or other issues with services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that patients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and letting client know their message will be relayed appropriately. Building lasting relationships with clients and other Call Center employees based upon trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed Call Center metrics while providing excellent, consistent customer service. Making recommendations for services which might better suit client need. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures.
Come to work every day knowing your efforts make other people's lives better. You will be part of a supportive, dynamic, multidisciplinary team - including medical, dental, and behavioral health care providers, social workers, family workers, and others - working together to meet the needs of the whole person. Your days will be busy, varied and interesting, and you will have opportunities for career growth; many employees take on new challenges and increasingly responsible positions during their years with us.
Salary Range: 18.00/hr
Job Duties:
- Answers calls/makes calls with a friendly professional manner, providing excellent customer service.
- Voicemails are taken off in a timely manner set by practice manager
- Effectively Uses Phone System
- Practice Management System/EMR
- Maintains or exceeds live call expectations.
- Assist with day to day department functions and coverage as needed.
- High School Diploma or Equivalent.
- Strong customer service experience and commitment to being an effective professional team player.
- Time management skills, basic computer proficiency, and demonstrated ability to organize and manage multiple priorities with an eye toward details.
- Maintains confidentiality under all circumstances.
Hours Per Week: 40 (8:00am - 5:00pm)
Days: 5 (Monday - Friday)
Job Status:
•Full-Time
•Hourly (Non-Exempt)
Eligible for Benefits: Yes
Benefits
Our comprehensive benefits package includes medical and dental insurance with an agency subsidy. One of the GSCH health insurance plans has a no-premium option for employee-only coverage. GSCH offers a 401(k) plan with an employer match, employer-paid group term life insurance, and short-term disability coverage. Voluntary benefits include vision, long-term disability coverage, Flexible Spending Account, and access to local discounts. GSCH offers earned time accrual (15 days in your first year [pro-rated by FTE]), plus seven (7) paid holidays. Eligibility starts at 24 hours/week, with full benefits offered at 32 hours/week and above.
This position is eligible for retention bonus of up to $
About Us
Greater Seacoast Community Health's mission is to deliver innovative, compassionate, integrated health services and support that are accessible to all in our community, regardless of ability to pay.
The Greater Seacoast Community Health network includes Families First Health & Support Center in Portsmouth, Goodwin Community Health in Somersworth, and Lilac City Pediatrics at both locations. Strafford County Public Health Network and WIC Nutrition Program are also affiliated with Greater Seacoast.
Greater Seacoast Community Health is a network of community health centers providing primary care, pediatrics, dental care, prenatal care, behavioral health counseling, substance use disorder treatment, mobile health services, WIC, social work services, a pharmacy, parenting classes, playgroups, and home visiting.
We believe everyone should be empowered to maximize health and well-being and strive to make our array of programs and health services integrated, high quality, affordable, recovery friendly, trauma informed, inclusive, and easy to access.
As not-for-profit community health centers and family resource centers serving the Greater Seacoast region of New Hampshire and southern Maine, our services are for everyone - infants to seniors, single people and families, insured or uninsured, all income levels. Learn more at
Greater Seacoast Community Health is an Equal Opportunity Employer and considers all applicants without regard to race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law. Qualified Veterans are encouraged to apply.
