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Field Representative

3 months ago

Tampa, Florida, United States Doosan Bobcat Full time
Provides product, technical support, and training for company forklift trucks. Responsible for growth within National Accounts service groups, warranty analysis, and troubleshooting in field.

Their job is to work with Dealer Accounts and analyze and review their service components and elevate by means of training and being able to support the products in the field.

More than technical advice they try to work with Dealer Accounts service groups with product warranty and service management.

Triage warranty claims at the Dealer Accounts level They resolve the solutions from the time of the claim initiation until the claim is processed and closed.

Provide product support for company manufactured forklifts within assigned territory.

  • Support internal departments with service-related inquiries or projects.
  • Training-Conduct training to support Dealer Accounts service representatives
  • Review all high dollar warranty claims with warranty department
  • Provide updated technical information to Dealer Accounts
  • or 5

Travel Required:
Travel as needed to support Dealer Accounts within assigned territory (up to 70%).

  • Travel may be with or without advanced notice
  • Knowledge and Skills- Language Skills-Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to deal with problems involving several concrete variables in standardized situations
  • #As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. Doosan Bobcat North America is home to world-renowned brands, including Bobcat compact equipment, Doosan portable power products, Ryan and Steiner grounds maintenance equipment and Geith attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law.

If you have a disability or special need that requires accommodation, please contact us at Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.