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Night Shift-Customer Support Technician, NOC

3 months ago

Boulder, Colorado, United States Vaisala Full time

.

** Night Shift-Customer Support Technician, NOC**

Our Vaisala solutions contribute to societies and peoples lives in over 150 countries and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.

Building on over 80 years of experience, we employ approximately 1,900 professionals worldwide today. We are listed on the Nasdaq Helsinki stock exchange and our headquarters is located in Finland.

Vaisalas industry-leading weather observation technologies, instruments, and solutions lay the foundation for the Weather and Environment business areas strategy, enabling our customers to improve their ability to measure and forecast weather and weather phenomena. The business area serves selected weather-dependent customers to whom accurate, real-time, uninterrupted, and reliable weather data is essential to run efficient operations.

**Position Description:**

Vaisala is seeking a highly motivated Customer Support Technician to work the night shift (12:00 a.m.-10:00 a.m.) Monday through Thursday in our 24x7x365 Network Operation Center (NOC) in Louisville, CO. This role is customer facing and supports monitoring of Vaisala owned or Customer owned networks at Service Level agreements (SLA), troubleshooting and escalation for our customers. This role is responsible for Tier 1 (T1) Customer service and Technical Support and proactively monitoring global weather detection networks.

The successful candidate for this role will be vaccinated against COVID-19, pursuant to Executive Order

**Your key responsibilities include:**

Troubleshoot & perform basic system administration tasks for Windows and Linux Servers

Provide clear, consistent and regular communication with both coworkers and customers

Provide outstanding, collaborative customer service to all of our global customers

Resolve or escalate issues according to documented processes and guidelines

Send all incident updates and notifications to defined recipients (internal engineers, management or external customer) as necessary in accordance to defined notification procedure

Working closely with field service technicians to ensure that all documentation/reporting deliverables are available

Utilize, manage and maintain network and performance monitoring tools to ensure system reliability (primarily Nagios)

Create, investigate

**Qualifications:**

High School diploma or equivalent and 1-3 years experience in Helpdesk, IT or comparable technical role;

Or equivalent combination of education and experience

Computer programming skills: Linux, Command Line Interface, Wiki markup language

Operating systems in virtual environments

Experience working with Microsoft Operating Systems (Windows 10) and Microsoft Office (Word, Excel, Outlook)

Salesforce familiarity or comparable ticketing system

Vigilant, attentive, independent team player

Ability to troubleshoot and resolve problems

Verbal and written communication

Excellent customer service skills and ability to interact through multiple forms of communication (phone, email, etc.)

Decisive under stress

Preferred Qualifications:

+ Associates Degree and/or Technical Certifications are a strong plus; can replace some work experience

+ Technical certifications: network and computer troubleshooting

+ Scripting languages are a plus, bash, python, PERL, php, html, javascript, sql

+ Knowledge of Vaisala products, services, technologies or a meteorological background is an asset

Please send your application including CV and salary request soon. We will close the application process when we have a suitable number of qualified candidates.

ANTICIPATED SALARY RANGE: $24-26 per hour. (Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). Additionally, we offer our employees a competitive benefits package which is outlined below.

We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference

**What we offer:**

Our innovative high-tech business provides opportunities for curious challenge-seekers to make a real difference. As a part of our global team you can contribute with science and technology to solve the big environmental and societal challenges of our time.

Vaisala offers a competitive benefits package including: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a personal work preference assessment and complete background check prior to an offer being extended.

**EOE AA M/F/V/D**

Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.

**Reasonable Accommodation Notice**

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at or by email at Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).

**Nearest Major Market:** Boulder

**Nearest Secondary Market:** Denver