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Fine Dining Server

3 months ago

Charleston, South Carolina, United States Avocet Hospitality Group Full time
Job DescriptionJob Description

Charleston's first-ever hotel dedicated to the arts, The Vendue, inspires guests and team members alike with an ever-changing canvas of art for all the senses. Providing the ultimate guest experiences through a culture that values our team members is our number one priority. Time and again we excel in this pursuit as evidenced by our many accolades and awards in the industry. Start a new career journey with creativity, fun, and passion at The Vendue

**Job Summary:**

The Revival Server is responsible for providing exceptional customer service and ensuring an outstanding dining experience for our guests. The main duties include taking orders, delivering food and beverages, and maintaining a clean and organized workspace, all with outstanding communication skills, a friendly demeanor, and the ability to work well in a fast-paced environment. Additionally, Servers all share the Service Bartender responsibilities as scheduled by management. If you have a good work ethic, a positive attitude, drive, and a willingness to take initiative, this is the job for you

**Primary Duties & Responsibilities**

Server:

  • Know and understand the menu items and specials to answer questions and make recommendations.
  • Take accurate food and beverage orders from guests.
  • Provide excellent customer service to all guests.
  • Input orders into the POS system and ensure accuracy.
  • Ensure food and beverages are served to customers promptly.
  • Prepare and deliver drink refills as requested.
  • Ensure tables are enjoying their drinks and/or meals and take action to correct any problems to deliver a memorable dining experience.
  • Deliver guest checks with accuracy and process payment transactions correctly and efficiently.
  • In compliance with state regulations, ensure all tables and chairs are kept clean during service and after closing and maintain a clean and organized workspace, including condiment stations, menus, and utensils.
  • Perform side work for opening, during shift, and closing as appropriate.
  • Assist food prep staff when requested.
  • Protect the establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies and by identifying guests' special dietary needs, restrictions, and allergies.
  • Perform basic cleaning tasks as needed or directed.
  • Assist with special events as required, including set up, tear down, serving, and/or bartending.

Bartending:

  • Courteously greet bar guests, and promote and document orders for drinks. Mix, garnish, and present drinks using standard ingredient recipes and practicing prudent portion control. Keep track of all beverages served and create a check for each guest to maintain accountability for all beverages served. Execute all cocktail beverages for the serving team promptly.
  • Must adhere to all State, Federal, and Corporate liquor regulations about serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
  • Responsible for sanitation in and around the bar area and compliance with DHEC standards.
  • Maintain proper and adequate set-up of the bar. This includes stocking all beer, wine, spirits, glassware, paper products, straws, stirrers, condiments, and produce based on projections from the daily functions sheet.
  • Responsible for cutting, and storing all fresh fruit and vegetable garnishes, juices, and other perishables to ensure product quality. Prepare large batch drink mixes, juices, and simple syrup and label them appropriately.

Note that this is not an inclusive list and team members are at times asked to assist with other tasks to best serve the business. Other tasks may be assigned by the Revival General Manager or other managers.

**Job Requirements**

Education & Experience:

  • High school diploma or equivalent.
  • Previous experience in and knowledge of restaurant operations and industry standards..
  • Familiarity with POS systems and basic computer skills is a plus.

Skills & Abilities:

  • Commitment to guest satisfaction and service excellence.
  • Ability to remain calm and professional in a fast-paced environment. Ability to prioritize and manage multiple tasks efficiently.
  • Attention to detail and a proactive approach to problem-solving. Accuracy and speed in executing assigned tasks.
  • Excellent interpersonal and communication skills. Ability to work well within a team and collaborate effectively.
  • Ability to read, speak, and understand English to follow directions, and procedures, and communicate with the team and guests.
  • Ability to learn and perform all essential job functions accurately and safely with minimal supervision.
  • Ability to become TiPS certified within 30 days of employment. Course and certification paid by The Vendue.

**Working Conditions**

Equipment to Be Used:

  • POS Machine
  • Coffee Machine
  • Serving Trays

Physical & Mental Requirements:

  • Maintain regular and punctual on-site attendance with the ability to work a flexible schedule which may include days, evenings, weekends, and holidays when business requires
  • Ability to stand and walk for long periods.
  • Frequently required to use hands and arms to reach and handle. Frequently required to climb, balance, stoop, kneel, and crouch.
  • Requires manual dexterity sufficient to handle equipment and utensils.
  • Must be able to push, pull, lift, and carry up to 30 pounds.
  • Ability to adapt to an ever-changing and sometimes stressful work environment.

Work Environment:

  • Revival is an indoor sixty-two-seat dinner-only restaurant and small venue event space. Will occasionally work in other areas of the property including other restaurant/banquet outlets, storage areas, kitchens, and guest areas.
  • The work environment includes high guest contact; may involve varying conditions and circumstances with guests, staff, visitors, etc.

The working conditions described are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

**What we have to offer**

Location:

  • Located at 19 Vendue Range, Charleston, SC 29401, The Vendue is in the heart of Charleston's French Quarter and Art District.
  • Steps away from Waterfront Park, Charleston City Market, and Rainbow Row, along with other historic attractions, shopping, and dining.

Hourly Pay:

  • $5.00 per hour full-time ($13.00 per hour for bartending shifts). Overtime will be paid at time and a half for any hours over 40 in a week.
  • Plus Generous Tips bringing average hourly wage to $25.00.

Benefits:

  • A culture that values curiosity, boldness, intentionality, and delight
  • Opportunities for internal growth and development
  • Paid Time Off & Paid Holidays
  • Earned wage access through PayActiv - access your earned wages before payday
  • Affordable medical, dental, and vision insurance plans
  • Company provided life insurance
  • Short & Long Term Disability and Accident and Critical Illness Insurance
  • Traditional 401(k) and Roth 401(k) with employer matching of up to 3.5%
  • Referral program & Employee Assistance Program & Tuition Reimbursement Program
  • Discounts at all Avocet-owned hotels and restaurants

**Who we are**

Modern cuisine with Southern flair... Tastefully creative... Revival tastefully merges traditional local heirloom ingredients with modern concepts and delicious execution. A true fusion of old school and new school. Working with local farmers to "revive" seasonal, indigenous ingredients has injected a unique spin on our menu and is a nod to our fair city.

The Vendue is not traditional in its aesthetic, vibe or the way we serve our guests. Neither is this position. We're here to shake things up to bring our guest experience to the next level–with some flair, and a touch of showmanship. You'll have everything you need to shine - great location? Check. An epic rooftop bar? Best in the city 200+ piece curated art collection? Yup, but we don't want to brag. We could go on. But we are missing one thing - YOU. What level of creativity, fun, beauty, and inspiration can you bring to the team? Can you match our moxie? We'd love to find out. To learn more, visit

EOE/DFWP