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Call Center Sales Business Rep
3 months ago
The Small and Medium Business (SMB) Sales Representative position is a consultative inbound & outbound sales position within our Spectrum Business organization. Individuals in this position receive leads via direct phone calls for Voice, Data and Video sales to existing and prospective customers. Sales Representatives interface with business owners, property owners, management companies and IT consultants to identify needs and recommend customer centric solutions.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, and after call work.
- Develop and deliver complex sales proposals to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques.
- Maintain all sales databases necessary to report sales activity and customer information.
- Work with Spectrum Business support groups to complete sales and resolve customer issues.
- Determines serviceability of client location and whether construction is required and obtains construction estimate using prescribed software.
- Offers bundled telephony, data, and video, as well as other Spectrum Business products to current customers.
- Educates customers in the use of installed products, service offerings, billing, charges, and product features.
- Maintain current knowledge of technical information regarding Spectrum Business services and solutions, including telephony, data, wireless, and video services.
- Attends job-related training that may include refresher training, product training, and service updates as required by leadership.
- Handle multiple tasks simultaneously: listening, answering questions, viewing multiple windows and order entry.
- Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
- Consistently meet or exceed monthly sales goals by utilizing call-flow driven consultative sales approach.
- Follow-up with customer requests via telephone or email when necessary.
- Acquire and demonstrate thorough knowledge of competitors pricing, packaging and products to discuss side by side comparisons of Spectrum Business and competitors products and services.
- Promote and communicate current marketing campaigns and promotions.
- Perform other duties as required by supervisor.
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Experienced high performing sales professional with a proven track record of results over an extended period
- Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
- Ability to work variable hours; may include nights, weekends, and holidays
High school diploma or equivalent
PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
- Sales experience preferably selling Voice, Data, and Video solutions in the small and mid-sized business market - 2+
- Call Center sales experience preferably in a business-to-business and/or telecommunications industry. - 2
Call Center environment
SIB-
Here, employees don t just have jobs, they build careers. That s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of $18.00 to $22.30. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
In addition, this position has a commission earnings target starting at $23,400.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
