We have other current jobs related to this field that you can find below

  • Front Desk Agent

    1 month ago

    Chicago, Illinois, United States HSH Management Services Full time

    The Peninsula Chicago is seeking an Agent to join our Rooms Division team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. Grow within a diverse multi-outlet property. Exceptional health benefits package and 401(k) with company match. Key Accountabilities:Ensure...

  • Front Desk Supervisor

    4 months ago

    Chicago, Illinois, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full time

    Job Title: Front Desk SupervisorStatus: Non-ExemptJob SummaryRepresents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a...

  • Assistant Front Office Manager

    2 months ago

    Chicago, Illinois, United States HSH Management Services Full time

    The Peninsula Chicago is seeking an Assistant Manager to join our Rooms Division management team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. Grow within a diverse multi-outlet property. Exceptional health benefits package and 401(k) with company match. Key...

  • Front Desk Assistant

    3 weeks ago

    Chicago, Illinois, United States GoHealth Full time

    GoHealth Intro:GoHealth is a leading health insurance marketplace and Medicare-focused digital health company. Through the efficient, multi-tiered guidance of our highly specialized licensed insurance agents, GoHealth meets Medicare consumers where they are in their enrollment journeys and empowers them to choose the plan and carrier best suited for their...

  • Complex Front Desk Agent

    1 month ago

    Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full time

    The Embassy Suites by Hilton Chicago Downtown is seeking positive and outgoing Front Desk Agents to join our TEAM as at two of our hotels in the downtown Chicago area. If you have a passion for hospitality and enjoy connecting with guests consider this opportunityT.E.A.M Together Everyone Achieves More As Complex Front Desk Agent, you will be a member of our...

  • Sales Development Representative

    2 weeks ago

    Chicago, Illinois, United States Front Full time

    Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We've reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get...

  • Assistant Front Office Manager

    1 week ago

    Chicago, Illinois, United States Loews Hotels, LLC Full time

    Assistant Front Office ManagerExperience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.Responsible for coordinating the provision...

  • Overnight Front Desk Agent at The Ritz-Carlton, Chicago

    2 months ago

    Chicago, Illinois, United States Sage Hospitality Group Full time

    Why us?Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue...

  • Club Level Manager

    2 weeks ago

    Chicago, Illinois, United States The Langham Chicago Full time

    Primary Objective Of PositionThe Club Level Manager will ensure the highest level of service for all hotel Club guests. The Club Level Manager will work closely with the Managers of the Front Office in order to create seamless arrivals, stays, departures and Club Lounge food and beverage services.Responsibilities And Job Duties· Supervises the day-to-day...

  • Night Auditor

    3 weeks ago

    Chicago, Illinois, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full time

    Night AuditorJob SummaryAudits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotel's operational performance for the day. Oversees front office/front desk operations during the overnight shift while providing excellent guest...

  • Trade Desk Representative

    2 months ago

    Chicago, Illinois, United States IGNA - tasty Full time

    Company Name: tastytradeRole: Trade Desk RepresentativeAs a Trade Desk Representative with tastytrade, you will be responsible for providing effective customer service for tastytrade customers by utilizing sharp, in-depth knowledge of all retail brokerage services. This would include trading software features and functionality, account management, and any...

  • Senior Associate, Help Desk

    4 weeks ago

    Chicago, Illinois, United States OCC Full time

    *This position is not eligible for sponsorship*Please note this is 1st Shift Tuesday-SaturdaySummaryThe Senior Associate, Help Desk completes general tasks to aid in the ongoing support of workplace endpoint technology which includes desktops, laptops, thin clients, and virtual desktops. The Senior Associate, Help Desk carries out procedures to ensure that...

  • Manager - Airport Operations Customer Service

    2 weeks ago

    Chicago, Illinois, United States United Airlines Full time

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...

  • Manager, Sales Operations

    3 weeks ago

    Chicago, Illinois, United States HirexHire Full time

    ABOUT USHirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client's everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a...

  • Guest Services Manager

    4 weeks ago

    Chicago, Illinois, United States Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Chicago, 401 East Upper Wacker Drive, Chicago, Illinois, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of...

  • Associate Service Desk Administrator

    2 weeks ago

    Chicago, Illinois, United States Fusion Risk Management Full time

    The RoleThis is a hybrid role that will require working at our Chicago office three days a week.As an Associate Service Desk Administrator, you will be responsible on a day-to-day basis for the support of Fusion endpoints and service level support. This role involves the support of:Scaling endpoint inventory consisting of computers, phones and...

  • Front Office Supervisor

    3 weeks ago

    Chicago, Illinois, United States The Langham Chicago Full time

    Primary Objective Of Position Responsible for the supervision of all aspects of the Guest Reception functions and takes over a leadership role when Guest Reception management colleagues are not present. Supervisor needs to be fully versed on Langham Brand Standards and Forbes service standards. In addition the Front Office Supervisor also represents Flavours...

  • Director, Global Service Desk

    2 months ago

    Chicago, Illinois, United States Hyatt Hotels and Resorts Full time

    The Opportunity Hyatt seeks an enthusiastic Director, Global Service Desk to join our Field Technology Services team. In this role, you will be collaborating closely with the broader Technology team, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and...

  • Night Auditor

    3 months ago

    Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full time

    SUMMARY: Audit, balance, and report on the various areas of the hotel (e.g.. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and ensure policies and procedures are followed and to prevent fraud.HOTEL VALUES: This description of responsibilities is simply intended to guide and outline a minimum standard of...

  • Assistant Director of Front Office

    2 months ago

    Chicago, Illinois, United States Hilton Global Full time

    Waldorf Astoria is looking for an Assistant Director of Front Office to join the team in Chicago's Gold CoastThis Forbes 4-Star property located in downtown Chicago has a Parisian-style charm with 216 rooms, 8,500 square feet of banquet space, and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.In this position, you will...

PM Front Desk Operations Manager

2 months ago

Chicago, Illinois, United States Hilton Full time

A PM Front Desk Operations Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As PM Front Desk Operations Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Ensure compliance with Company standards
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
  • Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Complete audit procedures, as needed
  • Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all


#LI-NM1