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Service Director

3 months ago

Lexington, Kentucky, United States Paul Miller Ford Full time
Central Kentucky automotive group with multiple franchises has a rare opportunity for a Service Director.

The position requires a leader with a proven and verifiable background in developing service and parts departments to reach their full potential.

This is an opportunity for someone who knows how to drive the business, implement processes, and ensure consistency and follow-through.

Job Description
Forecast and implement regular sales goals and objectives for the department
Set individual sales goals per employee within the department
Hire, train, motivate, and monitor the performance of all department personnel
Adhere to all company processes
Ensure timely payment of manufacturer warranty claims while keeping the warranty schedule current
Read, follow, implement, and maintain the manufacturer's warranty policy and procedures
Ensure the staff meets all manufacturer training requirements
Focus on customer retention by determining a strategic marketing plan, and by communicating with the existing database to maintain the stores goals for active customers
Maintain a high level of shop cleanliness, equipment repair, and general shop appearance
Maintain the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy

Requirements:
3 years of automotive dealership service management required
Customer service focused
ADP experience preferred
Positive attitude / Outgoing personality
Good analytical skills and problem solving ability
Great organizational skills
Experience in managing technicians and advisors