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L&I Claim Manager Apprentice, Workers' Compensation Adjudicator 2

3 months ago

Olympia, Washington, United States State of Washington Full time

Our Mission:
Keep Washington Safe and Working

Our Values:
Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Please Note:
This recruitment is being used to fill multiple permanent positions.

Please Note:
This position requires in office training for the first 11 months. (Office location is Tumwater, WA)


Join our Workers' Compensation Adjudicator 2 Apprenticeship program We have several opportunities for you to join our apprentice class starting August 16, 2024.

Apply now

You have an opportunity to make a difference. Are you interested in being a part of something big? To help injured workers heal and return to work? Make workplaces safe? To help honest workers, businesses and providers by cracking down on the dishonest ones? Come be part of the team that works for the employer of choice

Los trabajadores que hablan español necesitan su ayuda Las posiciones español bilingüe ganan un 5% adicional de salario.

Your future career at Labor & Industries starts here:

  • 22-month apprenticeship program, which includes an initial intensive classroom training period
  • Options for Hybrid Telework after classroom training (around 11 months)
  • A personal coach/mentor assigned to you.
  • Alignment with a team of experienced Claim Managers
  • Medical, legal and vocational professionals to assist you.
  • Journey-level certification upon successful completion


Salary Information:
* $4,213.00 monthly beginning salary (87% of 49G for non-bilingual positions)
* $4,358.00 after six months (90% of 49G)
* $4,503.00 after ten months (93% of 49G)
* $4,842.00 after 22-months (100% of 49G Journey Level)

  • 5% Annual Periodic Increase after completion of apprenticeship program up to $5,615.00
Additional

Salary Information:

  • Spanish Bilingual jobs include a 5% salary increase for dual language responsibilities.
  • Permanent state employees who come into the program at or above 49G will be offered 100% 49G ($4,842).
  • Permanent state employees who come into the program between 87% and 99% of 49G will retain their current salary until they naturally progress in accordance with standards of apprenticeship.
  • All others will be placed at 87% of 49G, until they naturally progress in accordance with standards of apprenticeship.
If accepted into this apprenticeship program, you may qualify for an apprenticeship stipend through your GI bill


If hired as bilingual, our top applicant will be required to pass an assessment of your ability to write and speak Spanish fluently.

We do not use translating software. Employees with bilingual responsibilities receive a 5% increase in pay.

Some of what you'll do:
This job is complex.

Claim Managers adjudicate and manage workers' compensation claims by authorizing or denying medical, vocational and monetary benefits and ensuring statutory time limits are met.

As an apprentice you will do this while having your work checked for quality and accuracy.


The right person for this job will enjoy a challenging, ever-changing environment and possess the ability to work with people needing help.


Successful Claim Managers:

  • Have strong and effective written and verbal communication skills
  • Demonstrate the ability to learn quickly, be organized and work well under pressure
  • Calmly handle adversarial situations while maintaining a good sense of judgment and making sound decisions
  • Are comfortable answering a high volume of phone calls in a customer-focused environment
  • Easily move through multiple computer programs and type 40 words per minute (WPM), accounting for errors
  • Are motivated to research and interpret facts, apply rules, policies and laws fairly and objectively
  • Have experience responding to difficult and sensitive situations with a strong sense of empathy and compassion
  • Can perform multiple tasks under tight deadlines without sacrificing quality or accuracy
  • Are committed to being on-time and here 40 hours per week

Required:

  • Bachelor's degree
OR

  • One year of experience working with insurance claims within Labor and Industries or in claims/insurance adjusting, claims investigations, paramedical occupations, disability management, claims risk management/loss control, medical billing or paralegal services with experience in personal injury or medical insurance, or related fields.
OR

  • Equivalent education/experience.

AND

  • Ability and skill to keyboard at a minimum of 40 words per minute, accounting for errors, with a 5-minute typing test.
To see a typing assessment that meets the requirements visit Select and take the 5-minute assessment. Take a screen shot of your result, save, and attach during the online application process. Please do not send a link. (Your application will be considered incomplete without this assessment.)

Things You Need To Know

Work Schedule Options:

Work shifts available for the first 11 months:
Onsite - Monday - Friday, 7 a.m. to 3:30 p.m. or 8 a.m. to 4:30 p.m.

Other work schedules, including hybrid telework, can be considered after the 11-month classroom training is complete.

Overtime may also be available after the classroom training is complete.

Vacation leave during the first 13 months is limited to specific dates based on the training schedule.


State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee's career.

Click on the "Benefits" tab to learn more.

At L&I, your voice matters.

In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers.

Take a look at this brief video and learn more about why L&I is an employer of choice.

For this position, telework is dependent upon business needs and supervisor approval. The assigned duty station for this position is Tumwater, Washington.

For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position.

Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.


Please include the following documents with your application:

  • A current resume detailing applicable experience and education.
  • Copy of an on-line 5-minute typing assessment that meets the 40-wpm qualification and clearly shows the length of the assessment.
  • A list of at least three professional references with current telephone numbers.
Your application will be considered incomplete if your resume and typing assessment are not attached.

Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

Background Check Notice:
Prior to a placement in this position, a background check, including criminal history record will be conducted.

Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

  • For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
  • This position is represented by the Washington Federation of State Employees (WFSE).
  • Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
  • The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
  • Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
* (IF DOING ASSESSMENT): Applicants selected to move forward in the hiring process will be contacted by email to schedule a skills assessment.

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News Join the L&I team and enjoy all the Evergreen State has to offer.


In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation.

We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference


Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs.

Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I's

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


We believe in the importance of recognizing the value each of us contribute to the success of the agency mission.

Having a diverse workforce is this agency's greatest resource of strength and knowledge.

It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service.

We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer.

Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call TTY users should first call 711 to access the Washington Relay Service.


You are welcome to include the name and pronoun(s) you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, the agency, or to request a copy of the Position Description Form (PDF) please contact Rachael Niles at