Current jobs related to Guest Services Agent - El Segundo, California - Embassy Suites by Hilton Los Angeles International Airport South
-
Guest Services Representative
3 weeks ago
El Segundo, California, United States Fogo de Chão Full timeFogo de Chão, a leading Brazilian-inspired restaurant chain, is seeking a skilled and charismatic individual to join our team as a Host. As a Host, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience. We are committed to providing exceptional service and creating a warm and welcoming atmosphere for...
-
Guest Services Manager
4 weeks ago
El Segundo, California, United States Hyatt House El Segundo Full timeCompensation Type:Hourly at Hyatt House: Hyatt House is a leading hospitality management firm known for its innovative approach in the sector. The company excels in key U.S. gateway markets and is rapidly expanding its footprint globally. Hyatt House's extensive portfolio represents a significant asset value and generates substantial revenues. The...
-
Guest Services Supervisor
4 weeks ago
El Segundo, California, United States aloft LAX Full timePosition Overview:The Front Desk Manager plays a crucial role in overseeing the Front Office operations, ensuring that all guests receive exceptional service in a welcoming and efficient manner. This position is vital in enhancing guest satisfaction throughout their stay while optimizing room revenue and occupancy rates.Key Responsibilities:Address all guest...
-
Guest Services Supervisor
3 weeks ago
El Segundo, California, United States aloft LAX Full timeJob Overview:The Front Desk Manager plays a crucial role in overseeing the Front Office operations, ensuring that all guests receive exceptional service in a friendly, efficient, and courteous manner. This position is vital in maximizing room revenue and occupancy while maintaining high standards of guest satisfaction throughout their stay.Key...
-
Guest Services Supervisor
4 weeks ago
El Segundo, California, United States aloft LAX Full timeJob Overview:The Front Desk Manager plays a pivotal role in overseeing the Front Office operations, ensuring that all guests receive exceptional service in a warm, efficient, and courteous manner. This position is crucial in enhancing guest satisfaction throughout their stay while optimizing room revenue and occupancy rates.Key Responsibilities:Address all...
-
Guest Services Operations Manager
4 weeks ago
El Segundo, California, United States AC Hotel by Marriott Los Angeles South Bay Full timeWe are looking for a dedicated and skilled individual to take on the role of Guest Services Operations Manager at AC Hotel by Marriott Los Angeles South Bay. This position is pivotal in managing the front office functions of our establishment, ensuring that we consistently deliver outstanding guest experiences. Key Responsibilities:Leading the Guest Services...
-
Customer Service Representative
1 week ago
El Segundo, California, United States Hotel Resource Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Park Hotels & Resorts. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProcess guest registrations, including inputting and...
-
Guest Experience Manager
2 days ago
El Segundo, California, United States lululemon athletica Full timelululemon athletica **Key Responsibilities:** * Lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests * Ensure all guests receive a quality in-store experience * Continuously assess the level of guest connection and technical product education * Conduct preparation activities to ensure in-store...
-
Front Desk Representative
2 days ago
El Segundo, California, United States Hyatt House El Segundo Full timeJob Title: Front Desk AgentLocation: Hyatt House El Segundo, 810 S. Douglas El Segundo, CA 90245Job Type: Full-timeJob Description:Job SummaryThe Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless and enjoyable stay. This role requires a high level of attention to detail, effective communication skills,...
-
Front Desk Representative
2 weeks ago
El Segundo, California, United States Highgate Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Service: Provide attentive, courteous, and efficient...
-
Front Desk Representative
1 week ago
El Segundo, California, United States Hyatt House El Segundo Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt House El Segundo. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests during...
-
Account Manager
2 weeks ago
El Segundo, California, United States Fenton Sanger - State Farm Agent Full timeJob OverviewFenton Sanger - State Farm Agent is seeking a highly motivated and results-driven professional to join their team as an Account Manager. As a key member of the team, you will play a crucial role in helping our business grow through value-based conversations and exceptional customer experiences.Key ResponsibilitiesEstablish and Maintain Customer...
-
Guest Service Ambassador
2 weeks ago
El Cajon, California, United States Sycuan Full timeJob SummaryWe are seeking a highly skilled Guest Service Ambassador to join our team at Sycuan. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and promoting our Club Sycuan membership program.Key ResponsibilitiesProvide guest service and promote guest relations by welcoming all guests entering the...
-
Guest Service Ambassador
2 weeks ago
El Cajon, California, United States Sycuan Full timeJob SummaryWe are seeking a highly skilled Guest Service Ambassador to join our team at Sycuan. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and promoting our Club Sycuan membership.Key ResponsibilitiesProvide guest service and promote guest relations by welcoming all guests entering the casino or...
-
Guest Services Representative
4 weeks ago
El Cajon, California, United States Courtyard by Marriott El Cajon Full timeJob OverviewThe Guest Services Representative plays a vital role in ensuring a seamless experience for our guests at Courtyard by Marriott El Cajon. This position involves efficiently managing the check-in and check-out processes, utilizing our property management system, and delivering exceptional customer service to all visitors.Key ResponsibilitiesGreet...
-
Guest Services Cashier
4 weeks ago
El Cajon, California, United States Sycuan Casino Full timeCage CashierAt Sycuan Casino, we pride ourselves on delivering exceptional guest experiences. As a Cage Cashier, you will play a vital role in ensuring smooth and efficient transactions for our guests.Job Purpose:To provide outstanding service by managing a variety of monetary transactions and exchange services for guests.Key Responsibilities:Guest Service:...
-
Composite Assembly Specialist
4 weeks ago
El Segundo, California, United States Trispoke managed services Full timeJob OverviewPosition: Composite TechnicianCompensation: $30.25/hr. (W2 employment)Work Schedule: 1st shift - 5:00 AM to 2:42 PM; 2nd shift - 2:30 PM to 12:00 AMRole Summary:The Composite Technician is responsible for the meticulous assembly of various materials, including composites, metals, and laminates, into both semi-finished and finished products. This...
-
Customer Service Representative
3 weeks ago
El Segundo, California, United States eLink Recruiting Solutions, Inc. Full timeJob OverviewWe are looking for a dedicated Customer Service Representative to enhance our team. In this role, you will warmly welcome guests and assist them in making their selections. You will also efficiently handle all transactions through the POS system with speed and precision.Key Responsibilities:Engage with customers effectively to deliver exceptional...
-
Customer Service Representative
2 weeks ago
El Segundo, California, United States eLink Recruiting Solutions, Inc Full timeJob SummaryWe are seeking a highly skilled and friendly Guest Service Attendant to join our team at eLink Recruiting Solutions, Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key ResponsibilitiesCustomer...
-
Hospitality Service Representative
4 weeks ago
El Segundo, California, United States Sonesta Hotels Full timePosition Overview KEY RESPONSIBILITIES : Uphold the commitment to exceptional service in all guest interactions, adhering to the established service standards. Ensure accurate reconciliation of room, food and beverage, and telephone revenues; assist in compiling relevant daily financial reports. Verify and balance all room tax charges, cashier...
Guest Services Agent
3 months ago
A Guest Services Agent with Embassy Suites Hotels is responsible for greeting and registering guests, providing prompt and courteous service, checks guest out of the hotel, resolves guest challenges throughout their stay, upgrades guests as required, promotes hotel services, amenities and upsells products to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will it be like to work for this Hilton Worldwide Brand?
Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay«, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Evening Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.
Embassy Suites is one of Hilton Worldwide's ten market-leading brands. For more information visit
If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Hotels.
What will I be doing?
As a Guest Services Agent you will be responsible for greeting and registering guests, providing prompt and courteous service, checks guests out of the hotel, resolves guest challenges throughout their stay, upgrades guests as required, promotes hotel services, amenities and upsells products to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Promotes and administers Hilton marketing Programs such as Hilton Honors, for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
- Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks and other forms of payment.
- Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens and understands requests, responds with appropriate action and provide accurate information such as outlet hours, special VIP programs, event, etc.
- Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
- Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
- Fields guests complaints, conducting thorough research to develop the most effective solutions and negotiate results, listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity. Plans and implements detailed steps by using experienced judgment and discretion.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Attempts to communicate with guest in guest's native language, if applicable.
- Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Summons Bell services team members to escort guests to/from their rooms as appropriate.
- Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest.
- Operates various office machines.
Pay Range: The hourly rate is $17.00-$21.25 per hour and is based on applicable and specialized experience and location.
RequirementsWhat are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
- Living the Values
- Quality
- Productivity
- Dependability
- Customer Focus
- Teamwork
- Adaptability
What benefits will I receive?
Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to your pay when you need it through DailyPay
- Health insurance
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Go Hilton travel discount program
- Best-in-Class Paid Time Off (PTO)
- Supportive parental leave
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
*Please note, benefits may vary depending on the classification and union status of the position.
Embassy Suites by Hilton - LAX South is and Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
Source: Hospitality Online
