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Finance Customer Service Representative
3 months ago
Job Summary
This position is responsible for direct interaction with customers of HSO products and services. Ensure timely and effective customer service expectations are met and/or always exceeded. Work toward and assist in the achievement of individual, team, and department goals. Contribute efforts for resolution of complex and escalated issues. De-escalate offices, analyze cases, process credits, communicate and coordinate all activities required to reach resolution as quickly as possible. Help identify solutions to improve the overall customer experience.
What you will do Answer incoming telephone queue and/or contact customers directly via telephone to assist and/or direct customer issues and/or inquiries, including escalated and complex issues. Handle advanced customer escalations, including correspondence, follow up, ownership of issue through resolution, compensation processing and item closure to ensure customer satisfaction with products and services. Act as a resource for the department to educate others on processes/procedures and ensure consistency and quality service in customer interactions. Process applicable documentation and follow up on customer requests/inquiries through completion, ensuring quality service. Document all customer interactions and other pertinent information in applicable databases to provide an accurate record of account history. Perform additional department-specific duties related to the CSR III position. Participate in special project and performs other duties as required. GENERAL SKILLS & COMPETENCIES Very good time management skills and the ability to prioritize work and meet deadlines Very good attention to detail and accuracy Customer service orientated and ability to work with complex customer service issues Very good interpersonal communication skills Very good written and verbal communication skills Ability to maintain confidential highly sensitive information Ability to work in a team environment Ability to multi - task Qualifications
Must have : 1 year of related experience. High School education, vocational training and/or on-the-job training. Bachelor's degree preferred. Knowledge of Great Plains or other finance related software Very good time management skills and the ability to prioritize work and meet deadlines Very good attention to detail and accuracy Customer service oriented and ability to work with complex issues Ability to plan and arrange activities Very good interpersonal communication skills Very good written and verbal communication skills Ability to maintain confidential and highly sensitive information Ability to work in a team environment Ability to multi-task Establish productive working relationships at multiple levels within the organization Nice to have: Bachelor's degree preferred. Dentrix product knowledge is a plus Knowledge of Salesforce CRM is a plus What you get as a Henry Schein One Employee A great place to work with fantastic people. A career in the healthcare technology industry, with the ability to grow and realize your full potential. Competitive compensation. Excellent benefits package Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
