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Operations Specialist
3 months ago
Job Description:
Pay Range $37hr - $40hr Responsibilities: ct as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners.
Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics Monitor collection, delivery, transportation, and manufacturing activities.
Troubleshoot and develop plans of action for issues throughout the patient journey Interact with internal and external stakeholders over the phone and email.
Ensure a positive end-to-end customer experience. Execute escalations and facilitate product returns and product replacements. Input and maintain transactional data related to patient schedules within the company's scheduling system. Document feedback from customers and partners as received. ctively participate in tactical and other meetings as assigned. Facilitate daily operations activities and meetings including shift turnover on a rotating basis. Provide real-time scheduling portal support to external users. Monitor and triage requests and issues within the case management system. Provide on-call and holiday support as assigned. Comply with applicable SOPs, work practices, and other documentation. ccountable for individual performance. Execute project tasks as assigned. Execute working groups tasks as assigned.Knowledge Skills and Abilities:
Highly self-motivated, self-aware, and professional. ble to work independently and in groups. Flexible in responding to quickly changing business needs. Exceptional customer service orientation. Skilled at managing tense situations and de-escalation. Eager to work with teams from other regions and cultures. ble to share workspace for independent and collaborative work. Strong sense of ownership and accountability.
Education and Experience:
Bachelor's degree or 3 years of work experience. Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred.
Skills:
Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred. Salesforce Experience Preferred. Strong Problem Solver. Experience working cross-functionally.
