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PRN PBX Operator

3 months ago

Bridgeport, Connecticut, United States West Virginia University Health System Full time

Welcome We're excited you're considering an opportunity with us To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position.

Operates switchboard, relaying incoming, outgoing and inter-hospital telephone calls.

MINIMUM QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

  1. High School Diploma or GED
PREFERRED QUALIFICATIONS
PREFERRED EXPERIENCE
  1. Previous PBX experience preferred

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an exhaustive list of all responsibilities and duties. Other duties may be assigned.

  1. Politely and promptly answers incoming calls and directs calls to requested extension.
  2. Fulfills special assigned duties for the following "code" calls as per standard or p/p.
  3. Code Blue & Code Blue Broselow
  4. Rapid Response
  5. Code Triage
  6. Code Red
  7. Code Black
  8. Code Orange
  9. Code Gray
  10. Code Weather
  11. Code Amber
  12. Code Walker
  13. Demonstrates the ability to use HBOC system efficiently to perform the following tasks:
  14. On-line look of patient census information as per HBOC procedure.
  15. Print patient census information as per HBOC p/p.
  16. Comply with UHC computer security policy.
  17. Demonstrates the ability to use hospital's overhead paging system per p/p.
  18. Demonstrates the ability to use hospital's beeper system.
  19. Demonstrates the ability to use the Code Spear Smart Message system.
  20. Demonstrates the ability to contact Home Health and People's Hospice after hours.
  21. Demonstrates the ability to do the daily on-call sheet and sign the physician out in the computer.
  22. Must be capable of using computers to input and retrieve information.
  23. Provides call assistance to staff physicians by beeping, paging, or taking messages in accordance with hospital policy.
  24. Demonstrates the ability to contact Security via the radio system as per standard.
  25. Uses switchboard efficiently as per manual policy and procedure.
  26. Demonstrates the knowledge and skills necessary to communicate to the infant, pediatric, adolescent, adult, geriatric patient per the established age-specific education/ standard.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling are necessary body movements utilized in performing duties through the work shift.
  2. Must be able to sit for extended periods of time.
  3. Must be able to read and write legibly in English.
  4. Visual acuity must be within normal range.
  5. Must have reading and comprehension ability.
  6. Must have the ability to move freely through the facility to perform daily and special tasks.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES
  1. Ability to organize multiple projects and delegate work based on a team or participatory management approach.
  2. Must have the ability to work successfully under highly stressful conditions, and must be capable of adapting to varying workloads and work assignments on a constant basis.
  3. Must have the ability to comprehend and perform oral and written instructions and procedures
  4. Must have the ability to respond to emergency situations in a calm, professional manner.
  5. Must have strong communication skills, written and verbal.
  6. Must have independent decision-making ability.
Additional Job Description
Scheduled Weekly Hours

4

Shift

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company

UHC United Hospital Center

Cost Center

639 UHC Switchboard

Address

327 Medical Park Drive

Bridgeport

West Virginia