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Power Equipment RTM Technician
3 months ago
General Purpose
The main purpose of the RTM (ready to mow) Service Technician is to provide basic maintenance and tune ups for customers who schedule an at home tune up while providing excellent customer service.
FLSA Status : Non-exempt
Reports to : Power Equipment Service Manager
Duties
Ensure that customer and co-workers receive an outstanding friendly experience, maintain outstanding standards, have a solid product knowledge and all other components of customer service. Perform general service on all equipment scheduled based on tune up check list. Communicate with customers regarding the status of their service, and notify customers regarding any changes that need to be done beyond the standard check list Prioritize tasks and stay on schedule with maintenance orders and travel times Make sure that all parts are available in order to complete a customer's service; contact the Parts department if additional materials are needed Communicate with Service manager regarding the status of repairs Keep service truck clean and organized Make sure tools are in good working condition and report any problems to management Test machines once repair is completed to ensure good working condition During slow season when on the road tunes are not scheduled focus will directed to in house services.: Repairs, sharpening blades, tire repairs, etc.Physical Requirements
Employee must be physically able to:
Be at least 21 years of age. Ability to operate and use all equipment and tools necessary in the department Ability to move or handle merchandise generally weighing 50-75 pounds Bend, squat, stretch, climb and lift Ability to quickly make coordinated hand and finger movements to grasp, manipulate, or assemble objects Pass a drug test and adhere to Adams Vehicle policyQualifications
Familiarity with parts and components of engines and the tools required to fix them Ability to look at engine components and diagnose repairs necessary in order to fix them Use logic and analysis in order to determine the strengths and weaknesses with using certain approaches Ability to prioritize tasks and manage one's time The ability to read and understand information presented in writing Ability to use critical thinking to solve problems, handle conflicts and serve the customer Ability to work overtime as needed Ability to work in all weather conditionsDisclaimer
The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore subject to change. I understand that other responsibilities may be required. I understand and confirm that I am able to carry out the duties of this position.
