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Client Service Representative I

3 months ago

San Jose, California, United States Canon USA & Affiliates Full time

About the Role
Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Your Impact

Main Responsibilities:

  • Promptly informs supervisor of potential problems or customer concerns.
  • Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
  • Strong focus on providing good customer service.
  • Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
  • Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
  • Attends crossfunctional trainings to ensure ability to provide coverage when shortstaffed.
  • Site responsibility and location of coverage may change based on client and/or division needs.
  • Receive incoming shipments and compare items to work orders provided by the supervisor.
  • Count items to ensure that the correct number has been receivedDetermine storage areas for incoming shipments and allocate appropriate space within the warehouse.
  • Assist in physically moving incoming items to designated storage areas and supervise storage activities.
  • Look through work orders to determine orderpicking activities and pick orders according to the specific instructions provided.
  • Assist in unloading trucks and determining safe ways of stacking items.
  • Record damaged or defective items and replace them according to company policies.
  • Handle returns and exchanges by ensuring that reverse distribution processes are followed properly.
  • Ascertain that all incoming and outgoing shipments are properly labeled and that correlating documents are available with each shipment.
  • Select the method of consignment utilizing knowledge of shipping procedures, routes, and rates.
  • Arrange for a carrier vehicle or pickup for sameday shipments.
  • Maintain files of shipping records.
  • Trace missing or lost shipments.
  • Organize records of goods shipped.

About You:
The Skills & Expertise You Bring

Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

  • Basic computer skills/technical knowledge.
  • Ability to multitask and prioritize in order to meet deadlines.
  • Good customer service and communication skills.
  • Ability to work with minimal supervision.
  • Ability to work OT as needed.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
  • Ability to lift up to 50lbs.
  • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
In accordance with applicable law, we are providing the anticipated hourly rate for this role: $ $25.49.

Company Overview
About our Company - Canon Solutions America, Inc.

empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

With unwavering dedication to promote professional innovation, Canon Solutions America, Inc.

helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc.

(NYSE:

CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.


Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

A more comprehensive list of what we have to offer is available )


We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' ) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us ) .

\#CSA

Posting Tags
\#PM20 #LI-FL1

Location _US-CA-San Jose_

Company _Canon Solutions America, Inc._

Requisition ID _31889_
Category _Customer Service/Support_
Position Type _Full-Time_