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Senior Practice Manager

3 months ago

Providence, Rhode Island, United States Brown Dermatology Inc Full time
Job Description

Job Description

SUMMARY:
Assists Clinical Operations Manager with special projects as assigned. Responsible for training of front desk staff across practice in conjunction with site Practice Managers.

Works with Clinical Operations Manager to monitor performance of front desk staff and develop processes and workflows to improve same.

Functions as Practice Manager for two or more clinical sites, including oversight of operational and financial management of assigned locations.

Responsible for managing site staff, optimizing practice efficiencies and the front-end of revenue cycle, productivity of site(s) and practice

development/marketing.

Helps to develop and enforce all Brown Dermatology policies.

PRINCIPAL DUTIES AND RESPONSIBILITIES:


Core Values Consistently demonstrates leadership in the Brown Dermatology core values of patient care priority, dignity, collaboration, integrity and quality.

Actively supports the Brown Dermatology's mission to deliver compassionate, high-quality patient care, research excellence and outstanding physician education. Is responsible for knowing and acting in accordance with the Brown Derm Compliance Program and Code of Conduct.
Patient care priority

Provides a patient-friendly atmosphere, put patients first, follows through.
Dignity -

Is attentive to individuals and group sensitivities, listens with compassion, and shows understanding.
Collaboration

  • Believes in and promotes teamwork, suggest solutions and solve, share and communicate openly.
Integrity

  • Is professional at all times, protects patient information, and demonstrates sincerity and openness.
Quality

– Is fresh, creative and adaptive, consistent with what works and delivers beyond expectations.
Customer Service Consistently practices, trains and demonstrates leadership in Brown Derm's Customer Service Standards and philosophy.
Collects and listens to customers' information to develop an understanding of what they need now and in the future.
Urges others to adopt and live by customer service mentality.
Considers the impact of each decision on

customers/stakeholders.
Trains/maintains the attentiveness of site staff to patients.
Communication

Communicates effectively in all settings, identifying, addressing and resolving conflicts.
Maintains open channels of communication with staff, colleagues supervisor(s), and physicians.
Produces and presents written and oral communications that are clear, well organized and logical.
Conducts staff meetings routinely and provides written follow up communication and clarification.
Human Resources


Organizes and delegates work in a clear, timely and efficient manner providing sufficient support, coaching and feedback to encourage employee success.

Ensures staff receive appropriate training for the work they do.

Promotes high standards of performance through building and capitalizing on individual and team strengths, implementing effective, ongoing employee evaluation and development strategies and publicly acknowledging achievements.

Actively recruits, hires and promotes qualified candidates without regard to race, color, gender identity or expression, age, sexual orientation, veteran status, disability status, national origin or religion.

Communicates with individuals and teams to identify and address concerns.
Educates staff to organizational changes and leads them to recognition and acceptance of those changes.
Sets expectations and gives frequent feedback on staff performance.
Operations

Implements and upholds organization's policies and procedures.
Develops workflows and processes specific to front desk operations.
Manage all site activities, maximizing patient flow and patient satisfaction.

Maintain office in regulatory compliance for HIPAA and OSHA, including ensuring all appropriate staff has current CPR certification and annual TB testing.

Maximize utilization of space at the site.
Oversees scheduling functions, patient reminders and provider templates.
Maintains or oversees drug sample log and security.
Minimizes no shows.
Oversees the proper maintenance of medical records.
Prepares business plans for future development, along with budgets, financial projections, timelines, etc.
Promotes growth of the practice with new sites, satellite offices.
Assures prompt telephone access (three-ring policy) and professional handling of all calls.
May perform medical

assistant/secretary

duties if needed.

Serves as primary IT resource for managed sites, coordinating with IT vendor/department in areas including EHR and IT infrastructure maintenance.

Responsible for training of front desk staff across practice in conjunction with site Practice Managers.

Works with Clinical Operations Manager to monitor performance of front desk staff and develop processes and workflows to improve same.

Finance

Maintain medical and office inventory in a timely and cost-effective manner.
Ensure co-pays collection is at 95% or better.
Works to consolidate costs by implementing system and process-oriented workflow.
Stays current on changes and updates to insurance policies and plans. Communicates changes as needed to other managers and staff as needed.

BASIC KNOWLEDGE:
Bachelor's degree or equivalent experience.
Strong management and operational skills.
Ability to establish and maintain effective, professional working relationships with subordinates, patients, physicians, supervisor and peers.
Strong

interpersonal/communication

skills to deal with a variety of internal and external customers across all levels of the organization.
Must have knowledge of dermatology practice operations.
Ability to operate a variety of office and medical equipment.
Knowledge of examination, diagnostic and/or treatment procedures as dictated by specialty area.
Knowledge of HIPAA, OSHA and CLIA regulations.
Medical Terminology required.
Excellent computer skills – Word, Excel, scheduling and billing software, etc.

EXPERIENCE:


Minimum of 8 years practice management experience in a health care environment with 5 years in Dermatology practice management experience given preference.

EOE/F/M/Vet/Disabled

Brown Dermatology requires employees to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions.

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