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Patient Scheduler/customer Call

3 months ago

Middlebury village, Vermont, United States Pulse4Pulse Full time

Job Title:
Call Center Representative/Scheduler

Location:
Middlebury, CT

Hours:
Full-time, Monday-Friday, 9:00 AM-5:00 PM

Pay:
$ $22.00 per hour

Language Requirement:
Must speak English and Spanish fluently

Responsibilities:

  • Manage large volumes of outbound calls promptly and professionally
  • Follow communication scripts to ensure consistency and accuracy
  • Identify customer needs, clarify information, and provide solutions or alternatives
  • Build and maintain strong customer relationships
  • Record all interactions in our call center database accurately
  • Meet personal and team targets for quality and quantity
  • Utilize physician EMR systems to identify qualified patients and schedule appointments

Skills:

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills, including active listening
  • Customerfocused with the ability to adapt to different personality types
  • Excellent multitasking, prioritization, and time management skills
  • Proficiency in Excel and Word
  • Working knowledge of EHR systems

Pay:
$ $22.00 per hour

Expected hours:
per week

Benefits:

  • Bereavement leave
  • Employee discount
  • Free parking
  • Health insurance
  • Health savings account
  • Life insurance
  • Onthejob training
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Application Question(s):

Experience:

  • Customer service: 1 year (required)
  • Computer skills: 1 year (required)

Language:

  • English (required)
  • Spanish (required)

Ability to Commute:

  • Middlebury, CT required)

Ability to Relocate:

  • Middlebury, CT 06762: Relocate before starting work (required)

Work Location:
In person