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Referral Coordinator

3 months ago

Tampa, Florida, United States Children's Medical Center Full time
Childrens Medical Center is a busy general pediatric office that has serviced our communities for over 27 years.

We have 4 locations and offer great benefits including paid time off, health, dental, vision, life, and long and short-term disability insurance.

We also offer 401K and profit sharing after one year of service and opportunities to grow within the organization. We are looking for a team member who can serve in a full-time Referral Coordinator position.

The Referral Coordinator is a member of the Patient Centered Medical Home Team and executes patient insurance referrals, consultations, and diagnostic procedures relating to the clinic.


SPECIFIC DUTIES AND RESPONSIBILITIES:

Referral Duties

  • Processes referrals for outside specialists and testing in accordance with Referrals Policy and Procedure.
  • Schedules consultation and diagnostic appointments for patients per provider/assistant request and documents necessary information.
  • Completes requested forms for insurance and referring physician offices.
  • Obtains insurance authorization for appointments, if necessary.
  • Contacts patients to provide appointment date, time, location and preparation information for appointment, if appropriate.
  • Answers questions regarding patient appointments and testing.
  • Answers telephone, screens calls, takes messages, and provides information.
  • Tracks outstanding referrals until completed.
  • Attaches correspondence/results from referring provider/facility to order and routes to provider for review.

Miscellaneous

  • Exemplifies excellent customer service with patients/parents/guardians, visitors, and other employees; shows courtesy, friendliness, helpfulness, and respect.
  • Consistently demonstrates respect for the capabilities, different cultures and/or personalities of internal and external customers.
  • Relates well, and works collaboratively as a team member with, all levels of staff in a professional manner.
  • Attends daily huddles, weekly and monthly staff meetings.
  • Consistently alters plans/routines when situation requires and continues to perform without projecting stress/frustration that would adversely affect the work environment.
  • Maintains and ensures patient privacy and confidentiality.
  • Takes the initiative to proactively assist other referral coordinators without direct supervision and to resolve problems with other departments and coworkers.
  • Maintains open and effective communication with providers and employees to ensure quality patient care.
  • Performs other duties as assigned.

Qualifications

  • Education: High school graduate or equivalent.
  • Experience: One year experience in the medical or health insurance field.
**_ We are an Equal Opportunity Employer / Drug-Free Workplace_