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Patient Service Specialist

3 months ago

Peoria, Arizona, United States Banner Physical Therapy Full time

Overview:
Patient Service Speicalist

Peoria, Arizona

Job Description


When patients enter our center in Peoria AZ, we want them to have an exceptional experience starting at the front desk.

Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center.

The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs.

Dont underestimate the impact you can make on every patients care experience, even before they leave the waiting room.

Schedule:
Center Location: 25101 N. Lake Pleasant Pkwy. Ste B1340. Peoria, AZ 85383

Type of Employment:
Full Time

Hours:
M-F

Starting at $16/hour - more based on experience

Responsibilities:
Responsibilities

We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.

In this role, typical responsibilities include the following:

Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
Schedule patient appointments in person or over the phone
Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Provide patients with pertinent information about their next appointment as they check out
Respond to requests for information from patients, providers, and coworkers


Qualifications:
Minimum

Qualifications:
High School Diploma or GED required
1 Year of Front Desk Experience

Preferred

Qualifications:
Insurance Verification Experience
1 Year of Medical Office Experience

Physical Requirements:
Ability to walk, stand, bend, and reach consistently throughout a work day/shift
Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
Ability to carry office supplies up to 10lbs
Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
Ability to speak and hear sufficiently to understand and give directions

Additional Data:


Select Medical is the nations leading physical therapy provider and our teams are dedicated to the communities we serve and to delivering an exceptional patient experience in a welcoming, positive, and helpful environment.

This Patient Service Specialist position goes above and beyond the normal duties of a secretary or receptionist.

As an employee at Select Medical, you will have the ability to impact peoples lives in truly meaningful ways every day.

We are looking for someone to join our team who will help us make a positive impact in the local community.


Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer.

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.