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Desktop support engineer with End-User support Experience

3 months ago

Wilmington, North Carolina, United States HCLTech Full time

Role :
Desktop support engineer with End-User support ExperienceRead all the information about this opportunity carefully, then use the application button below to send your CV and application

Location :

  • Wilmington , OH – 45177Job Description :
  • Roles and

Responsibilities Desk Side Support:
Desk Side Support (EUC) tasks as identified.
Direct Face-to-Face customer support.
Performs analysis and support of functional or corporate deployed Service(s) using fundamental problem-solving techniques and root cause analysis concepts.
Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues.
Provides End-User support across all End-User services.

Applies technical knowledge to support end users for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, and all Digital Worker provided services.

Resolves technical support issues of moderate to a high level of complexity within the established technical area of client computing and end user services.

Partners, as required, with members of a given team or other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified.

Identifies potential escalations and proactively alerts management as needed.

Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.

Reviews, implements, and verifies changes/solutions of medium and high complexity and assess risk.
Ensures configuration and inventory management database entries are complete and accurate. Performs work assigned by others.

Provides time / resource estimates for assigned tasks including time tracking activities where appropriate and in accordance with company guidelines.

Help improve end user's productivity by completing triage, offering advice, teaching, and developing solutions to common challenges with office products and capabilities.

Develop and maintain, accurate support documentation.
Provides support for smart devices.

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