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Automotive Service Dispatcher

3 months ago

San Antonio, Texas, United States Gillman Companies Full time

Gillman Subaru San Antonio is a leader in automotive retail and we are looking to add a SERVICE SHOP DISPATCHER. Our well organized dispatcher will be a team player distributing work to 20 plus technicians. Our Service Shop Dispatcher will be a team player that enjoys interacting with our clients and associates throughout the day.

In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities
Some things about the position...
  • Tracks shop workload to ensure timely repairs.
  • Dispatches work based on Technician's skill level and promise time to ensure vehicle is fixed correctly the first time on time. Ensures 100% customer satisfaction.
  • Tracks technician productivity to ensure fair distribution of work.
  • Checks and monitors progress of repairs throughout the day. Notifies ASM/Managers of potential production problems.
  • Maintains communication with ASM's, Management and Technicians regarding job status.
  • Properly documents repair order changes.
  • Ensures that the flat rate time or other required timekeeping according to the service department and/or manufacturers procedures has been met.
  • Conducts all business with sincerity, honesty and genuine concern for customers.
  • Books outlines on RO's as the Technician completes the job.
  • Uses appropriate billing tools and follows all Manufacturer, State and Federal requirements
  • Tracks of all carryovers ensuring timely completion of vehicle repairs.
  • Monitors the status of special order parts on a daily basis.
  • Ensures technician compliance of Video Multipoint usage.
  • Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.
  • Assists Service Management whenever necessary.
We recommend you have:
  • Two (2) or more years' experience as a dispatcher for an automotive dealership/service department preferred
  • Previous technician or technical experience a plus
  • Understanding of the service work-flow process
  • Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.
  • UCS / Reynolds Dealer Services Experience a plus.
  • Ability to work independently and be self-motivated.
  • Great attitude with high-energy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Strong attention to detail.
  • Ability to work well in a process driven environment.
  • Outstanding communication skills, both verbal and written.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.