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Silver King Server

3 months ago

Fort Myers, Florida, United States Mainsail Lodging and Development Full time
We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so.
Luminary Hotel & Co.'s Signature Restaurant, Silver King Ocean Brasserie, offers an upscale dining experience showcasing the quality of fresh seafood through clean simple preparations. Silver King Servers will be responsible serving the guest in a gracious and professional manner that represents the highest standards; ensuring exceptional service to all guests that is consistent and continually in accordance to Silver King standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Position: Silver King - Server

Location: Fort Myers, FL

Reports to: Silver King General Manager

Status: Non-Exempt

Job Summary:

Luminary Hotel & Co.'s Signature Restaurant, Silver King Ocean Brasserie, offers an upscale dining experience showcasing the quality of fresh seafood through clean simple preparations. Silver King Servers will be responsible serving the guest in a gracious and professional manner that represents the highest standards; ensuring exceptional service to all guests that is consistent and continually in accordance to Silver King standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions
  • Wine knowledge to include grape varietals and intermediate wine pairing with food
  • Baseline cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and management
  • Serves guests in an efficient courteous manner following the proper steps of service
  • Report to work on time and in proper uniform/approved attire
  • Work as part of a team with all team members within the hotel
  • Check station assigned for cleanliness of area
  • Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
  • Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
  • Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
  • Ability to use descriptors to describe dishes
  • Be aware of any menu items, beverages or other items running low
  • Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
  • Follow cash handling procedures, and must be able to explain shortages and overages
  • Follow the proper steps of service consistently with every table as outlined in training manual
  • Upsell items to guests at all interactions
  • Clear tables quickly and quietly ensuring no residue remains on the table
  • Ability to carry tray
  • Light food running to include carrying at least two plates at warm or hot temperature
  • Detail tables and remove items not in use
  • Never solicit tips
  • Attend monthly department meetings and daily stand ups without exception unless approved by management
  • Perform other duties as management requests to service our guests
  • Ability to use POS (point of sale) system - MICROS
  • Follow the procedures addressed in the training manual
  • Any other duties as requested by management
Qualification Standards

Education & Experience
  • High School diploma or higher
  • Previous hospitality/serving position required, minimum one-year FOH serving experience in upscale or fine dining restaurant or hotel
  • Possess extensive food, wine, and cocktail knowledge
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology, e.g. tablets
Physical Demands
  • Ability to stand for extended periods of time, potentially under a heat lamp
  • Ability to walk and bend
  • Ability to lift 25 lbs.
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed
Mental Demands
  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations, maintaining a calm and professional demeanor.
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must always realize this fact and be aware that it may be necessary to move associates form their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.