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Plastics Group

3 months ago

Chattanooga, Tennessee, United States Erlanger Health System Full time

The Patient Service Representative plays a key role in various patient and customer service-related tasks within the department, emphasizing a team-based approach to care. Team members undergo training to achieve the highest functional standards according to state guidelines. They are responsible for coordinating patient care, assisting patients/families/caregivers in self-management, and contributing to the management of the patient population. Additionally, they actively participate in quality improvement initiatives and performance evaluations.

- **Education:**
- **Required:** High School graduate or equivalent
- **Preferred:** College courses in business, English, general office management, or equivalent education/experience combination

- **Experience:**
- **Required:** Must excel in teamwork, possess a poised and courteous demeanor, pleasant personality, good telephone etiquette, and public interaction skills
- **Preferred:** Two years of reception or clerical experience. Prior training in IDX/Invision is a plus.

- **Position Requirement(s): License/Certification/Registration**
- **Required:** N/A
- **Preferred:** N/A

- **Department Position Summary:**
- This role entails a diverse range of office responsibilities such as data entry, word processing, filing, record-keeping, and reception tasks. The individual should be capable of providing coverage for similar roles, handling medical records duties, answering department calls, processing lab/radiology orders, and performing other assigned duties. Key skills include excellent oral and written communication, the ability to engage with individuals across various socioeconomic backgrounds, and adaptability to office settings with occasional stressful situations. This position requires moderate sitting, stooping, bending, and work at a computer screen.