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Home Care Services Supervisor

3 months ago

Mesa, Arizona, United States Ability360 Full time

Position Title:
Home Care Services (HCS) Supervisor

Reports To:
HCS Branch Manager

Office Location: 205 E Southern St, Mesa, AZ 85210

Position Summary:
Completes Consumer intake and assessment. Interviews and evaluates Consumer Specific applicants. Completes Personal Care Assistant (PCA) performance evaluations, refer PCA to Consumers. Assist with conflict resolution between PCA and members. Manage PCA schedules and Electronic Visit Verification adherence.

Program Service:

Ability360 delivers high-quality, person centered non-medical home care services including attendant care, personal care, homemaker, and respite to AHCCCS/ALTCS/DDD eligible members in their homes or places of residence.


Required Education and Qualifications:

  • Combination of 3 years education and experience in case management and/or home care supervision/leadership working with Personal Care Assistants and Consumers.
  • Knowledge of Electronic Visit Verification systems.
  • Experience with the Department of Developmental Disabilities a plus.
  • Knowledge of DCW training, requirements and processes.
  • Bachelor's Degree preferred, but not required.
  • Outstanding interpersonal communication skills.
  • Valid Finger Print Clearance Card and 3 references (2 personal, 1 employer)
  • Clean driving record, reliable transportation, current auto insurance and driver's license.
  • Knowledge of AHCCCS Health Plans.
  • Bilingual a plus.

Essential Responsibilities / Accountabilities:

  • Conduct onsite assessments to all Consumers to determine personal care needs, (i.e. service, hours, days).
  • Input all documentation regarding Consumers (i.e. service assessment and notes, onsite visit date). Provide documentation to case manager within 24 hours.
  • Conduct Consumer specific evaluations and training to qualified applicants, (i.e. technique, skill, safety and knowledge of Consumers disability).
  • Conduct onsite visits within five working days of placement of PCA to complete Consumer service agreement.
  • Conduct onsite Consumer home visits to evaluate service in 5, 30, 60, 90 days and every 90 days thereafter.
  • Conduct onsite Consumer home visits to evaluation PCA skills and performance in 5 days from initial hire date and annual visits thereafter. (Consumer/Consumer
  • Representative must be present during the visit).
  • Monitors retention, performance, competency and attitude of PCAs on an ongoing basis.
  • Ensure completion and accuracy of all documentation and information required by the health plans.
  • Communicate frequently with health plan case manager for customer service and care coordination purposes.
  • Maintain case notes for Consumers and PCA.
  • Assist in resolving any disputes that may arise between a PCA and Consumer.
  • Refer appropriately skilled PCA to Consumers.
  • Ensure all changes in Consumer/PCA documentation are current, (i.e. incomplete, start/end dates) contact case manager by phone on the day of any change.
  • Refer Consumers to other Ability360 Units as appropriate for other services.
  • Complete Direct Care Worker training
  • Other duties as assigned.

Other Competencies:

  • Adaptability/Flexibility
  • Ability to assume a wide range of assignments.
  • Proficient in Microsoft Word, Outlook, and Excel.
  • Strong written and oral communication skills.
  • Ability to work a flexible schedule with travel to meetings and Consumer sites.
  • Establishes and maintains effective internal working relationships with coworkers at all levels, Consumers and case managers.

Work Environment:

While performing the duties of this job, the employee works in an office and community setting. Local travel by car, 60%.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 am to 5:00pm. Evening and weekend work may be required as job duties demand.

Salary:


A competitive salary commensurate with experience with a complete benefits package including health, dental, vision, 403(b) retirement plan with employer match.


Ability360's Affirmative Action Policy:

Ability360 abides by the requirements of 41 CFR a), a) and a).

These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, disability, or national origin.

Moreover, these regulations require that Ability360 take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Further, Ability360 will not discriminate against any employee or applicant on the basis of any protected status under federal and Arizona law, including Title VII of the Civil Rights Act of 1964, as amended, the