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Medical Product Specialist, LPN

3 months ago

Largo, Florida, United States Bioderm, Inc. Full time
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POSITION OVERVIEW

The Medical Product Specialist is responsible for providing outstanding customer service to current customers, dealing with inquiries, explaining products and handling questions, and or complaints in a prompt, courteous, and concise manner.

ESSENTIAL JOB FUNCTIONS
  • Confer with internal staff and customers in order to provide information about products and/or services including but not limited to: processing customer requests, documentation requests for physician's offices, troubleshooting customer complaints and answering other inquiries as needed.
  • Provide detailed instructional calls to existing customers focused on teaching them how to use the medical devices and effectively troubleshoot issues.
  • Resolve customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
  • Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints. Document complaints and resolutions in concert with our Regulatory Compliance Team.
  • Document customer interactions utilizing customer database, recording details of inquiries, complaints, comments and actions taken.
  • Provides prompt and accurate service to promote customer loyalty.
  • Obtain necessary medical and other information required to complete the medicare billing process.
  • Be a liaison between customer, and other areas of the business.
  • Work closely with QC, to help eliminate any quality issues with customers.
  • Work with Supervisor to help with workflows, implementation of new policies, in addition to current policies.
  • Monitor daily reports to ensure they are all being worked in the proper order.
EDUCATION AND EXPERIENCE REQUIRMENTS
  • Certified LPN, required
  • Minimum of an Associate's Degree
  • Excellent oral/written communication and interpersonal skills
  • Must demonstrate the ability to communicate effectively with all members of the health care delivery team and demonstrate clinical knowledge and expertise to effectively consult with all care team members.
  • Must be familiar with typical use and functions of a computer, such as internet research, e-mail, basic Microsoft Office functions. Experience with CRM systems, SAP by Design, a plus.
  • 2-3 years of relevant experience required.