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Laboratory Operations Mgr

3 months ago

Stamford, Connecticut, United States The Stamford Hospital Full time
Under the direction of the Administrative Director and Medical Director, oversees the day-to-day operations of the clinical laboratory. Responsibilities will extend across all laboratory departments including Anatomic Pathology.

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:

  • Staff Management: Directly manages the customer service department including all staff. Will also oversee POC, compliance, and regulatory.
  • Quality:
  • Design and implement Departmental Quality Improvement Monitors under the direct supervision of the Laboratory Director and participate in performance improvement activities.
  • Prepare monthly reports detailing the results of all Quality Improvement initiatives.
  • Monitor compliance of Quality Control documentation, corrective action and appropriate supervisory signatures in compliance with the College of American Pathologists recommendations and requirements.
  • Coordinates laboratory's proficiency program and monitors result submission, result review and corrective action for all P.T. failures.
  • Assist the department managers in maintaining a personnel competency program that includes technologists and supervisory personnel as per directives of the Clinical Laboratory Director.
  • Occurrence/Incident Reporting - Collaborate with section managers to monitor, investigate & respond to all incident occurrence reports that are submitted in RL Datix.
  • Operations:
  • Responsible for contract maintenance for all departments.
  • Modify SOPs and edit documents, with Director approval in order to improve laboratory workflow and processes.
  • Interact with IT to ensure proper functioning and troubleshooting of LIS issues.
  • May write procedures and/or prepare manuals as required.
  • Budget Preparation: In collaboration with the Administrative Director and department managers, prepares yearly labor and operating budgets and closely monitors expenses for any variances.
  • Customer Service/

Patient Satisfaction:

Acts as the gatekeeper of Press Ganey reports/feedback and offer recommendations in areas of opportunity through regular dialogue with site directors and managers.

Performs other related duties as assigned or requested in order to maintain a high level of service

  • 5+ years of progressive management experience preferred.
  • Bachelor's degree required, Master's degree preferred.
  • Excellent analytical, organizational, communication, interpersonal and public speaking skills are required.
  • The ability to work with individuals at all organizational levels, including Executive leadership, peers, team members, other departments, patients, and the community is required.
  • Experience with Quality/Regulatory Compliance/Performance Improvement programs preferred.
  • Proficient in MS Office - Word, PowerPoint, and Excel.

CERTIFICATIONS REQUIRED
ASCP certification.