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customer experience specialist
3 months ago
In this multifaceted role, you'll be the face of their company, ensuring exceptional customer service through effective communication and problem-solving skills.
As a Customer Experience Specialist, you'll be responsible for handling inbound and outbound calls, addressing inquiries, updating customer records, and providing tailored solutions to enhance the overall borrower experience.
This position offers an exciting opportunity to grow your career in the mortgage industry while making a direct impact on customer satisfaction.
Responsibilities:
Manage high-volume inbound and outbound calls, meeting performance targets
Accurately respond to and educate borrowers on service inquiries
Maintain accurate borrower records and account information
Follow scripted campaigns and transfer inquiries to appropriate departments
Provide administrative support, including printing and stuffing servicing letters
Collaborate with supervisors and contribute feedback for process improvements
Working hours: 9:00 AM - 7:00 PM
Skills:
Two years Customer Service experience in a customer call center is preferred
Mortgage industry and/or Financial Services experience is a plus
Ability to build rapport quickly to convert inquiries into proper transfers to departments/agents for resolution
Bilingual skills are a plus
MSP or FICS Mortgage Servicer a plus
Education:
High School
Experience:
1-4 years
Qualifications:
Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
Word processing (speed and accuracy)
Able to use typical office equipment (computers, fax, phones, copiers, scanners, projectors, etc.)
If you're a customer-focused professional ready to make a difference, apply now to join our client's growing team Call and talk to a recruiter at Spherion today:
We WILL accept walk in applicants -
Tuesdays from 9:00 A-12:00 P AND Thursdays from 1:00 P - 4:00 P
500 SW 10th Street Suite 309 Ocala, FL 34471
Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.
Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.
If you require a reasonable accommodation to make your application or interview experience a great one, please contactPay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.
In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilitiesManage high-volume inbound and outbound calls, meeting performance targetsAccurately respond to and educate borrowers on service inquiriesMaintain accurate borrower records and account informationFollow scripted campaigns and transfer inquiries to appropriate departmentsProvide administrative support, including printing and stuffing servicing lettersCollaborate with supervisors and contribute feedback for process improvements
experience
1-4 years
skills
Two years Customer Service experience in a customer call center is preferredMortgage industry and/or Financial Services experience is a plusAbility to build rapport quickly to convert inquiries into proper transfers to departments/agents for resolutionBilingual skills are a plusMSP or FICS Mortgage Servicer a plus
qualifications
Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)Word processing (speed and accuracy)Able to use typical office equipment (computers, fax, phones, copiers, scanners, projectors, etc.)
education
High School
