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Intake Care Coordinator
3 months ago
About the Role:
The Intake Care Coordinator will be part of the Center for Personal Financial Health (CPFH), a key driver of Restoration's focus on disrupting the racial wealth gap, strives to advance Black individuals in Brooklyn, by equipping individuals with social support, expanding professional and employer networks to launch careers, and stewarding management of personal finances for long term growth and wealth generation. Three programmatic units fall within CPFH: Care Coordination, Financial Inclusion, and Training and Placement. The Care Coordination team helps clients improve their mental and physical health through social support benefits, counseling, and mental health screening. The Intake Care Coordinator will provide holistic and comprehensive case management service. Our Financial Inclusion department accelerates upward economic mobility by empowering clients to accumulate net worth. Finally, our Training and Placement team enables financial stability through job placement and career advancement.
Key Responsibilities:
- Will provide support to the Care Coordinators and front desk.
- It is a hybrid position [Intake & Care Coordination] that includes Intake triage and assessment for benefits/ financial, educational, employment, social environment, etc.; goal setting and service planning to connect clients to benefits enrollments, financial counseling and coaching, education and training, job placement and retention services, and other services where applicable, progress monitoring, internal and external referrals and follow up.
- Provide onsite mental health screenings (depression, anxiety, stress, and substance abuse) and complete Bridge to self-sufficiency during intake.
- Intake Care Coordinator will conduct intake / triage with 100% of newly assigned participants. After initial assess & screening, ICC will determine the most appropriate service plan to help participant achieve short and long term goals Discuss any barriers to asset building, financial freedom and intergenerational wealth: ie lack of employment, professional attire, childcare, anger management, GED, English proficiency, housing, etc. and make referrals to appropriate internal and community resources.
- Document participant progress during every visit. Inform clients of events and activities that could benefit them (e.g. Restoration Plaza events).
- Ensure 100% of participants who are unemployed or underemployed are referred to meet with Career Development Specialists and/ or Employment Specialists.
- Ensure that 100% of the clients are scheduled to meet with a financial counselor.
- Document any declined referral and develop action steps to change behavior (incorporate motivational interviewing).
- ICC is responsible for screening and enrollment in benefits: SNAP, health insurance, SCRIE, DRIE and other social service benefits.
- The position will require working evenings and weekends on a limited basis.
- Perform other assigned job-related duties to help fulfill our Mission and drive our Vision.
What you'll bring to the role:
- Ideal Candidates will possess a Bachelor's Degree with 2-3 years of social service experience. Experience with screening for benefits eligibility: SNAP, health insurance, SCRIE, DRIE, and other social service benefits a plus.
- Experience in housing assistance programs and HPD's Housing Connect
- Knowledge of community resources and counseling/social work practices with underserved populations.
- Experience working in a demanding, fast-paced, high volume environment.
- Excellent written and verbal communication skills and good documentation skills. Ability to establish rapport and motivate others towards achieving goals.
- A strong sense of and respect for confidentiality involving both clients and fellow employees. Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate.
- Experience with data systems and office software (Word, Excel, PowerPoint).
- Willing and able to work a rotating schedule on weekends and evening to serve working members
- Bi-lingual (Spanish) is preferred but not required.
Benefits:
Health/medical, dental and vision coverage, 12 paid holidays, a generous PTO bank of 4 weeks, paid sick leave, retirement plans, employee discount program, employee assistance program, commuter benefits programs, and other forms of leave and benefits.
Application Process:
Please include a resume and cover letter outlining your interests and qualifications when applying for this position.
This job description does not represent a complete, comprehensive list of all duties and responsibilities of this position; other duties and unplanned activities may be required.
Bedford Stuyvesant Restoration Corporation, its board members, President & CEO, executives and employees are committed to providing equal employment opportunities for all persons regardless of race, creed, color, national origin, sex, disability, marital status, citizenship status, ethnicity, gender, religion, source of income, sexual orientation, age, familial status, military status, domestic violence victim status, predisposing genetic characteristics, employment status, arrest or conviction record or any other characteristic protected by federal, state or local law. Equal employment opportunities extend to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
