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Facilities Administrator
3 months ago
Discovery is at the core of everything we do - whether it's a great value, incredible style, or building long-lasting partnerships with people around the world. That's what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.
The Opportunity: Contribute To The Growth Of Your Career.
Join our dynamic Facilities team at TJX We're looking for a Facilities Administrator who can lead daily service request work orders and additional correspondence, including emails from our retail stores and vendors. You'll field questions, resolve standard store repairs, document information into the call tracking system, and ensure effective communication at all levels. Your role is essential in analyzing problems to determine the fastest, most efficient solution, while considering the impact on customer service.
- Respond accurately, promptly, and effectively to all forms of communication, including but not limited to emails generated from the TJX field directly or through the ServiceChannel platform.
- Ensure all repairs are completed in a timely manner and escalate difficult calls to Supervisor when repairs are not being addressed within certain timelines.
- Document vendor and store information into the call tracking system.
- Promote a positive Company image to support Facilities objectives and mission statement.
- Compose personal replies to emails and maintain assigned reports.
- Ability to multitask in a fast-paced environment and moderate a high volume of inbound content.
Who We Are Looking For: You.
- Bachelor's degree preferred
- 2 years of call center or customer service or related experience
- Experience with MS office (Excel, Outlook) required
- ServiceChannel knowledge a plus
- Proven conflict management skills and flexible approach
- Strong follow up, organizational and prioritization skills
- Excellent verbal and written communication and listening skills
We care about our culture, but we also prioritize your needs
- Competitive Pay
- Hybrid Work Environment
- Weekly paychecks
- Paid time away
- Programs to support environment and corporate responsibility
- TAAP – TJX Associate Assistance Programs
- Associate Discount
- Career Development Opportunity
- Be a part of an inclusive team
Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.
This position has a starting pay range of $25.35 to $32.25 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Discover Different at TJX means opportunity, teamwork, and career growth. That's why working here is so much more than a job. When you're a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: 300 Value Way Marlborough MA 01752
