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Coach Experience Manager

3 months ago

New York, New York, United States BetterUp Full time

Let's face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can't cram it all in here, but you'll start noticing it from the first interview.

This makes for a remarkably focused and fulfilling work experience. Frankly, it's not for everyone. But for people with fire in their belly, it's a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
If that sounds exciting—and the job description below feels like a fit—we really should start talking.


The Coach Experience Manager will lead the team through some of its most ambiguous, complex, and strategic challenges: Network Management, new product solutions, and world-building for our Coach Community.


About the work:

There are three key pillars to the role of Coach Experience Manager:

  • Build business intelligence
  • Product design and launch
  • World building

1. Build business intelligence

  • Understanding the complexities of our 4000+ global Coach network helps us make wiser decisions about how we manage and nourish this population._
What you'll do

  • Partner with Analysts and Data Scientists to understand macroand microtrends that help us raise the bar of excellence for Coaches.
  • Conduct novel research that generates insights for us to action on.
  • Rally multiple stakeholders to drive solutions based on research and analysis.

2. Product design and launch

  • Our product is Platform + People. You'll be responsible for managing the people side of a portfolio of emerging products._
What you'll do

  • Ensure a superior pool of Coaches for seed stage products.
  • Keep participating Coaches informed and equipped during the rapidly shifting seed stage.
  • Surface the most essential coach feedback to influence product iterations.
  • Explore the possibilities of AI to enrich Coach experience and effectiveness.

3. World building

  • We've worked hard to build a sense of connection and belonging in our community, but we're not satisfied. Our aspiration is to ignite a movement that propels our mission into its next horizon._
What you'll do

  • Establish worldbuilding layer on top of our community that helps Coaches feel connected, engaged, and excited about the future we are building
  • Partner with Coach Community Manager to create and execute a microcommunity strategy that gives every coach a feeling of intimacy, while still being just one degree from a trusted BetterUp employee.

If you have some or all of the following, please apply:

  • You have 5+ years of experience in a mission-driven start-up and/or a leading agency grounded in human centered design.
  • You are a strategist and builder, able to assess a wide range of approaches while maintaining a bias toward action.
  • You have a curious mind that anchors to powerful questions and transforms a mere job into an adventure.
  • You push the pace of the work and the team without sacrificing quality.
  • You are well versed in a range of methodologies_ _including, but not limited to: humancentered design, systems thinking, journey mapping, usability and concept testing, and content strategy.
  • You can speak the language of operators, analysts, and engineers. You are also comfortable with data and able to leverage it in decisionmaking.
  • You are an expert workshop designer and facilitator who can command a room and drive toward clarity.
  • You think in frameworks and speak in stories, bringing people along toward a desired outcome.
  • You have expert level agility, able to move from project to project, pivot to pivot, while vacillating easily between the ontheground and 50,000 foot view.

Benefits:


At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.


  • Access to BetterUp coaching; one for you and one for a friend or family member
  • A competitive compensation plan with opportunity for advancement
  • Medical, dental and vision insurance
  • Flexible paid time off
  • Per year:
  • All federal/statutory holidays observed
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
  • Yearround charitable contribution of your choice on behalf of BetterUp
  • 401(k) self contribution
BetterUp Inc.

provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status.

In addition to federal law requirements, BetterUp Inc.

complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditio