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Medical Assistant Supervisor

3 months ago

Milford, Connecticut, United States Optum Full time
Opportunities with Reliant Medical Group, part of the Optum family of businesses.

Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care.

Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind
Caring. Connecting. Growing together.

Primary Responsibilities:

  • Supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hire, transfers, promotions, salary changes, discipline, terminations, and other similar actions
  • Resolves grievances and other personnel problems within position responsibilities. Provides input based on observations related to counseling and disciplinary issues. Implements corrective actions/performance improvement plans as required
  • May process payroll for assigned staff following standard procedures
  • Maybe responsible for Leader Standard Work
  • Plans, implements and evaluates the assigned staffing needs on a daily basis to adequately support patient care. Assigns staff based upon patient needs, practice volume, staff qualifications and department policy
  • Assist Manager or others in responding to patient concerns as needed. Monitors and addresses patient complaints within position responsibility. Ensures the highest level of patient satisfaction. Works with physicians and others to address and prevent problems
  • Investigates and completes follow up on Incident Reports
  • Performs all tasks of a certified medical assistant
  • Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with clinicwide initiatives
  • Participates in the development and recommendation of the operating and capital budgets for the areas managed. Manages activities to ensure financial goals met. Monitors expenditures for compliance to approved budget. Resolves discrepancies
  • Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved
  • Assist in developing policies and programs within the department; acts as a positive role model for staff
  • Creates an environment that nurtures empowerment of medical assistant staff members; encourages the development of selfdirected work teams; proactively pursue and encourage continuous quality management and innovation
  • Demonstrates an ability to work effectively and communicate frequently with all members of the patient care and administrative team; orchestrates and actively participates in daily huddles to promote effective communication with staff, providers and other members of the interdisciplinary team
  • Evaluates daily patient flow in the medical assistant area to maintain access standards and open communication with patients and providers; makes adjustments as appropriate to maintain organized, efficient patient flow in the medical assistant station
  • Provides medical assistant staff with information, education and tools to ensure they are supporting efficient patient flow in the practice
  • Assists in management of telephone flow and access. Matches call volumes and staffing to meet the expectations of patients/customers
  • Utilizes and maintains equipment to ensure maximum efficiency
  • Ensures compliance with Operations Manual, Policies and Procedures
  • Ensures compliance with regulatory agencies such as DPH, etc. Develops and maintains procedures necessary to meet regulatory requirement
  • Ensures that assigned area comply with clinic established policies, quality assurance programs, safety, and infection control policies and procedures
  • Ensures adequate equipment and supplies for assigned area
  • Ensures compliance to all health and safety regulations and requirements
  • Performs similar or related duties as required or directed


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications - External

Required Qualifications:

  • Graduate of a Medical Assistant school/program
  • Medical Assistant certification
  • Basic Life Support (BLS)
  • 3+ years of handson, clinical experience as a Medical Assistant
  • Knowledge of understanding of medical terminology
  • Demonstrated leadership ability to include problem solving skills and the ability to communicate via written reports

Preferred Qualifications:

  • Pediatrics experience
  • Proficient with communication, team building and organizational skills; customer service excellence focused
  • At UnitedHealth Group, our missio