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Business Analytics Lead
3 months ago
The Opportunity
Qurate Retail Group is looking for an accomplished Lead Analyst for our Upsell/Cross Selling team; responsible for insight generation to optimize and support the ongoing transformation and accelerated planned growth in incremental sales. You will analyze Phone, IVR, and Digital capabilities. You will be part of an innovative, data-driven culture that is changing the way data and technology are used to shape a new customer experience that sets us apart from other retailers. You will report to the Director, Upsell & Cross-Sell, and will work remotely with occasional travel.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products - from home and fashion to beauty, electronics and jewelry - and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
Your Impact
- Lead projects to identify, model, and evaluate opportunities to drive progress and track performance.
- Use customer-based information from internal and external data sources to identify trends important to the business.
- You will develop and streamline necessary reporting, dashboards, and one-off analyses, providing the ability to monitor the health of programs.
- Integrate knowledge of Consumer Insights analytical tools to provide accurate data retrieval in response to interdepartmental requests.
- Prepare and present quantitative analyses to influence peers and C-level leadership.
- Develop test plans and tools to measure performance, test hypotheses, develop insights, and make recommendations that drive the highest incremental gains.
- Education: Bachelor's degree in quantitative or Operations field, or equivalent experience
- 4+ years of experience in analytics working with Operations data
- Advanced capabilities in extracting and manipulating large data sets using SQL or similar.
#LI-KW1 #Remote
Join us as we enrich life's everyday moments - including yours. Apply today
If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here. If you're excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you'll be amazed at what's available for our team members We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [redacted] for assistance.
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