Current jobs related to Sub-Regional Costumer Service Manager - Pasadena, Texas - Flowserve

  • Regional Operations Manager

    3 weeks ago

    Pasadena, Texas, United States Core Personnel Staffing Services Full time

    The Regional Operations Manager at Core Personnel Staffing Services is responsible for driving all aspects of branch operations, including business development, recruiting, operations compliance, and sales. The primary focus is on meeting and exceeding weekly, monthly, and annual sales metrics, while also assisting in identifying future market sites.**Key...

  • Regional Business Manager

    1 week ago

    Pasadena, Texas, United States Sunbelt Rentals Full time

    About the RoleSunbelt Rentals is seeking a highly skilled Regional Business Manager to join our team. As a Regional Business Manager, you will be responsible for driving business growth and profitability within assigned territories.Key ResponsibilitiesDevelop and implement business strategies to drive growth and profitabilityLead and motivate a team of sales...

  • Regional Business Manager

    2 weeks ago

    Pasadena, Texas, United States Sunbelt Rentals Full time

    About the RoleSunbelt Rentals is seeking a highly skilled Regional Manager to lead our sales and operations teams in driving business growth and profitability. As a key member of our leadership team, you will be responsible for developing and executing business strategies to achieve sales and revenue targets, while ensuring the highest levels of customer...

  • Regional Director

    4 days ago

    Pasadena, Texas, United States Sunbelt Rentals Full time

    Regional Manager Job DescriptionSunbelt Rentals is seeking a highly skilled Regional Manager to lead our team to success. As a Regional Manager, you will be responsible for driving business growth and profitability, engaging and motivating employees, and ensuring customer satisfaction.Key Responsibilities:Develop and implement business and market strategies...

  • Regional Director

    5 days ago

    Pasadena, Texas, United States Sunbelt Rentals Full time

    Regional Manager Job DescriptionSunbelt Rentals is seeking a highly skilled Regional Manager to lead our team to success. As a Regional Manager, you will be responsible for driving business growth and profitability within your assigned territory.Key Responsibilities:Develop and implement business and market strategies to drive growth and profitabilityLead...

  • Manager of Branch Services

    4 weeks ago

    Pasadena, Texas, United States Echelon Supply and Service Full time

    Echelon Supply and Service - Branch Operations LeaderEchelon Supply and Service stands as a prominent provider of hoses and hose assemblies tailored for both commercial and military sectors globally. We are in search of a skilled Branch Operations Leader to enhance our team.Position Overview:The Branch Operations Leader will be responsible for supervising...

  • Regional Business Leader

    3 weeks ago

    Pasadena, Texas, United States Sunbelt Rentals Full time

    About the RoleSunbelt Rentals is seeking a highly skilled Regional Business Leader to join our team. As a Regional Business Leader, you will be responsible for driving business growth and profitability within your assigned territory.Key ResponsibilitiesDevelop and implement business strategies to drive growth and profitabilityLead and motivate a team of...

  • Regional Business Director

    3 weeks ago

    Pasadena, Texas, United States Sunbelt Rentals Full time

    About the RoleSunbelt Rentals is seeking a highly skilled Regional Business Director to lead our team to success. As a Regional Business Director, you will be responsible for developing and implementing business strategies to drive growth and profitability within assigned territories.Key ResponsibilitiesDevelop and execute business plans to drive revenue...

  • Regional Sales Representative

    2 weeks ago

    Pasadena, Texas, United States Alamo Group Full time

    Job SummaryThe Regional Sales Representative - Rental will be responsible for building customer relationships and soliciting rental, parts, and service sales throughout the assigned sales territory.Key ResponsibilitiesMake regular customer visits to solicit rental, parts, and service sales.Record all customer sales visits and relevant sales activity in the...

  • Customer Service Coordinator

    3 weeks ago

    Pasadena, Texas, United States Weeks Service Company Full time

    Job OverviewWeeks Service Company is a leading provider of HVAC and plumbing services, and we are seeking a highly skilled Customer Service Coordinator to join our team in League City, TX.We pride ourselves on delivering exceptional customer service, and our associates are our most valuable resource. To succeed in this role, you must have a strong customer...

  • Regional Sales Representative

    3 weeks ago

    Pasadena, Texas, United States Alamo Group Full time

    About the Role:As a Regional Sales Representative at Alamo Group, you will be responsible for building strong relationships with customers in your assigned sales territory. Your primary goal will be to drive sales growth by soliciting rental, parts, and service sales.Key Responsibilities:Make regular customer visits to understand their business needs and...

  • Operations Manager for Branch Location

    3 weeks ago

    Pasadena, Texas, United States Echelon Supply and Service Full time

    Echelon Supply and Service - Branch Operations LeaderEchelon Supply and Service stands as a prominent provider of hoses and hose assemblies tailored for both commercial and military sectors globally. We are in search of a skilled Branch Operations Leader to enhance our team.Position Overview:The Branch Operations Leader will be responsible for managing all...

  • HVAC Service Manager

    2 weeks ago

    Pasadena, Texas, United States gpac Full time

    Job OpportunityWe are seeking a highly skilled and experienced HVAC Service Manager to join our team at GPAC. As a key member of our organization, you will be responsible for leading our commercial HVAC service operations and ensuring the highest level of customer satisfaction.Key Responsibilities:Lead and manage a team of HVAC service technicians to ensure...

  • Rental Equipment Service Specialist

    4 weeks ago

    Pasadena, Texas, United States 4 Horn Industrial Full time

    Mechanic Role at 4-Horn IndustrialOverview:The Mechanic role at 4-Horn Industrial focuses on assisting the branch and clients with the upkeep and repair of industrial machinery. This position ensures effective, precise, and timely servicing of rental equipment, providing avenues for professional development within the service team.Key...

  • Territory Manager

    3 weeks ago

    Pasadena, Texas, United States Sunbelt Rentals Full time

    About the RoleSunbelt Rentals is seeking a highly skilled Regional Business Leader to join our team. As a Regional Business Leader, you will be responsible for driving business growth and profitability within your assigned territory.Key ResponsibilitiesDevelop and implement business strategies to drive growth and profitabilityLead and motivate a team of...

  • Nurse Manager

    2 weeks ago

    Pasadena, Texas, United States HCA Houston Healthcare Southeast Full time

    About the RoleWe are seeking a highly skilled and experienced Nurse Manager to join our team at HCA Houston Healthcare Southeast. As a key member of our healthcare team, you will play a vital role in ensuring the delivery of high-quality patient care and services.Key ResponsibilitiesAssist the Director in coordinating department activities to achieve...

  • Account Services Representative

    4 weeks ago

    Pasadena, Texas, United States Palmer Distribution Services Inc Full time

    We are excited to announce openings for the position of Account Services Representative within our logistics division. This role offers a competitive starting salary ranging from $17.00 to $18.00 per hour, contingent upon experience and expertise in the field. We seek candidates who are eager to join a stable and expanding organization, fostering a long-term...

  • HVAC Service Technician III

    2 weeks ago

    Pasadena, Texas, United States 4 Horn Power & HVAC Full time

    Job Summary4 Horn Power & HVAC is seeking a highly skilled HVAC Service Technician III to join our team. As a key member of our service department, you will be responsible for ensuring the efficient, accurate, and timely maintenance, installation, and repair of HVAC systems and equipment.Key ResponsibilitiesMaintenance and Repair: Perform routine...

  • Registered Nurse

    2 weeks ago

    Pasadena, Texas, United States CHI St. Luke's Health - Patients Medical Center Full time

    Job SummaryWe are seeking a highly skilled Registered Nurse to join our team at CHI St. Luke's Health - Patients Medical Center. As a Registered Nurse, you will be responsible for delivering high-quality patient care and providing exceptional service to our patients and their families.ResponsibilitiesDeliver high-quality patient care according to individual...

  • Registered Nurse Case Manager PRN

    1 week ago

    Pasadena, Texas, United States HCA Houston Healthcare Southeast Full time

    Job SummaryThe Registered Nurse Case Manager is a key member of our healthcare team, responsible for coordinating patient care and ensuring seamless transitions between healthcare settings. This role requires a strong understanding of medical necessity, patient needs, and healthcare resources.Key ResponsibilitiesCollaborate with healthcare professionals to...

Sub-Regional Costumer Service Manager

3 months ago

Pasadena, Texas, United States Flowserve Full time

Role Summary:

The Sub-Regional Customer Service Manager is directly responsible for the leadership and management of all commercial aspects of the sites within the assigned sub-region. The primary objectives of the Sub-Regional Customer Service Manager are to drive market-leading response and customer service which will drive meeting financial obligations to the company by increasing market share. This position is responsible for ensuring consistency on market level pricing, scope, sales price, and cost estimates within the assigned sites. Direct and matrix reports may include site level estimators, planners, and/or anyone who is responsible for handling quotation activities.

Responsibilities

  • The team members within the sub-region who are directly responsible for quotation activities will report directly to the Customer Service Manager
  • Drive key performance metrics for Year-Over-Year improvement in job margin, bookings, and revenue.
  • Foster and reward a safety-first culture where everyone understands and owns their role.
  • Enforce uncompromising Quality expectations by holding the team accountable for the accuracy and clarity of quotations.
  • Partner with the Sub-Regional Operations Manager in the creation of annual business plans for the sub-region that includes bookings, revenue, and gross margin with a sub-regional focus.
  • Support quarterly updates to forecast.
  • Support monthly flash updates within each quarter to provide updates on progress to the quarterly forecast.
  • Drive the development of consistent, complete, and accurate work scopes that support operation plans and goals.
  • Partner with Managers of Sales to support strategic plans to grow share of customer spend on rotating equipment repairs with a focus on win-back opportunities, growth within current accounts, and finding/developing new target customers.
  • Increase focus to support growth plans for non-Flowserve heritage equipment.
  • Provide support to Commercial Operations regarding sight unseen quotes for repairs / upgrades to be executed within the QRCs.
  • Lead an improved customer experience with excellent response times on quotations that are in line with customer expectations regarding scope and pricing.
  • Select, train, review, motivate, and manage personnel for the efficient performance of assigned duties and growth of the quotation resources within the sub-region.

Qualifications & Requirements:

  • At least 3 years relevant experience in the rotating equipment manufacturing or repair industry of which 1 year must be at a managerial level.
  • Prior experience in quoting rotating equipment repairs, contract review
  • A bachelors degree in manufacturing / mechanical engineering or related discipline. Significant experience in similar roles would be considered.
  • Experience working with or for rotating equipment end-users and understanding their processes and needs.
  • Ability to communicate effectively with the full range of internal stakeholders from associates to leadership and ensures that programs, processes, and initiatives are communicated in a clear and effective manner.
  • Capable of quickly establishing credibility, influencing constituencies, and persuading professionals at all levels.
  • Excellent analytical and strategic skills. Good business judgment and problem-solving skills with solid economic, industry, and competitive landscape insight.
  • Builds organizations that effectively adapt and develop world-class practices from inside or outside the industry to create a powerful competitive advantage.