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Sales Support Associate

3 months ago

Dallas, Texas, United States Equinix Full time
Job Description

Who are we?

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Sales Support Associate

Job Summary

The Sales Support Associate works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support.

Responsibilities
Pre-Sales Administration and Transactions Coordination

  • Coordinates all pre-sales activity for small- and medium-size customers
  • Collects complete and correct data upfront
  • Validates data for accuracy
  • Keeps systems up-to-date with customer information and legal documents
  • Manages cases according to regional Case Management guidelines
  • Oversees quote approval process
  • Assists with New Customer set up
  • Handles escalation between Sales Support and other internal groups
  • Operates in the optimized case load range
  • Works on small projects in addition to everyday role


Customer Engagement

  • Follows up with customer on required documents and missing information
  • Ensures Customer PO compliance
  • Follows up on orders
  • Assists with customer questions via email or phone
  • Assists with gathering preliminary QBR info


Complex Deal Support

  • Project manages single country, large, complex deals
  • Manages all changes and keeps the quote and documents up to date
  • Engages cross-functional teams to coordinate requirements against deadlines


Data Integrity

  • Handles Internal Service Tickets to resolve Credit and Billing issues
  • Executes Data corrections in Siebel based on fall out report
  • Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines


Process and Policy adoption and reinforcement

  • Trains Sales reps on new tools, processes, and policies
  • Delivers refresher trainings to address knowledge gaps
  • Communicates process improvements and enhancements to Sales Team

Qualifications

  • Demonstrated time management skills, with the ability to prioritize tasks efficiently
  • Pays close attention to detail, ensuring accuracy and thoroughness in all tasks
  • Strong communication and interpersonal skills
  • Proficiency with Microsoft Excel and Powerpoint
  • Previous customer service or sales experience is a plus
  • Experience with Salesforce or other CRM software is a plus

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

The United States targeted pay range for this position in the following location is / locations are:

  • San Francisco, CA / Bay Area: $53,000 to $82,000 per year
  • California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $49,000 to $75,000 per year
  • Colorado, Nevada, Rhode Island: $44,000 to $68,000 per year


Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

The United States targeted pay range for this position in the following location is / locations are:

  • San Francisco, CA / Bay Area: $53,000 to $82,000 per year
  • California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $49,000 to $75,000 per year
  • Colorado, Nevada, Rhode Island: $44,000 to $68,000 per year


Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link:

USA Benefits eBook