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Implementation Project Manager

3 months ago


Morrisville, North Carolina, United States Mercalis Full time

Overview:

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace and provides commercialization solutions to accelerate value and enhance patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that eliminate barriers for patients, increase access to medications, and help patients receive life-saving treatments.

As a Implementation Project Manager, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you.

Trialcard is seeking a motivated, energetic individual with excellent project management and communication skills for the position of Implementation Project Manager on our Client Design & Implementation team. This individual will be responsible for driving the successful implementation and cross-functional execution of new and some current client projects. This role will report to the Senior Director of Design & Implementation.

Responsibilities:
    • Partner closely with business development team members to ensure successful transition of clients post-sale through program launch
    • Lead the implementation of complex, integrated patient support programs from verbal award through the design and implementation of services
    • Drive the implementation of assigned patient support programs, ensuring adherence to deadlines
    • Create detailed project plans, action and decision logs, meeting minutes and status reports for assigned patient support programs during the implementation period
    • Establish internal and external meetings and ensure appropriate subject matter experts are in attendance based on meeting agenda topics and purpose
    • Communicate project milestones, scope of deliverables, implementation workstream structure, program critical success factors, program risks and mitigation strategies when necessary
    • Plan and execute implementation of patient support programs according to agreed upon deadlines, including acquisition of resources and coordinating the efforts of internal and external team members and third-party contractors (if applicable)
    • Collaborate with internal cross-functional team members to accomplish required tasks and obtain project updates in adherence to timelines and scope.
    • Responsible for detecting and escalating implementation challenges when necessary
    • Understand issue dependencies, risks, and impacts to program implementation and drive the development of risk mitigation plans with internal stakeholders and external clients
    • Develop strong working relationships with all areas of the business, including business development, client services and other shared services verticals across the Mercalis
    • Develop and deliver at the appropriate frequency, status reports to internal and external stakeholders
    • Support template development and creation of new implementation standards as appropriate
    • Conduct lessons learned meetings and provide recommendations for process improvement to internal stakeholders and integrate appropriate recommendations into the best practices for implementation management.
    • Build strong relationships with internal and external stakeholders by taking a leadership role to ensure the success of all assigned patient support programs
    • Ensure all SOPs and other processes are followed with consistency when implementing assigned patient support programs
    • Utilize Mercalis leadership competencies as the driving force behind each patient support program implementation
    • Other job-related tasks or projects as assigned by immediate manager
    • Conducts miscellaneous tasks or projects as assigned
Qualifications:
  • Bachelors degree or 5+ years relevant industry experience in supporting, program managing or operating patient support programs
  • 5 to 10 years of experience in a project management or implementation capacity supporting patient support programs including all aspects such as project creation, project management, risk mitigation, execution, and program closure
  • PMP, PPM or CSM desired but not required
  • Exceptional organizational skills required to lead, prioritize, and execute multiple time-sensitive projects simultaneously to completion
  • Self-starter, able to work in a fast-paced, dynamic environment and adapt quickly to change
  • Ability to command a group of individuals in a room quickly and assertively while maintaining positive relationships.
  • Lead and direct internal and external teams in a cross-functional capacity and ability to align cross-functional resources to a common goal
  • Business acumen to understand the value Mercalis solutions bring to our clients and have the ability to become the client advocate within Mercalis
  • Strong time management and multi-tasking skills to successfully execute on program execution
  • Excellent listening, interpersonal and communication skills (written and oral)
  • Ability to interact with a diverse team including executives, managers, and subject matter experts
  • Must be skilled at conflict resolution and proficient at delivering tough messages to clients and internal team members
  • Ability to work flexible hours to make project deliverables and program launches successful
  • Ability to travel up to 20% of the time

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