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Customer Experience Representative
3 months ago
- Dealer Support TeamRevelyst, the future standalone Outdoor Products company at Vista Outdoor is a collective of makers who design and manufacture performance gear and precision technologies.
The Customer Service Representative (CSR) on our dealer support team is responsible for all aspects of order processing from initial purchase until the dealer is satisfied with the delivery of their order.
The CSR is a primary dealer contact and is responsible for assuring the customer receives excellent service, in addition to acting with Management as a customer advocate.
Major Responsibilities:
Primary responder to incoming dealer calls. Return all telephone calls and emails from customers within 24 hours. Enter and manage customer orders with 100% accuracy. Coordinate dealer returns and create return shipping documentation. Communicate sales orders changes to all appropriate departments. Develop and maintain positive customer relations with customers and staff. Effectively present information and respond to questions from management and team members. Maintain excellent customer service to all dealers and sales reps. Demonstrate initiative and problem solving skills.
Job Requirements:
2 years of experience in customer service Must be able to type 35-40 WPM Must be technically inclined Energetic customer phone skills must trouble shoot customer product problems Able to disassemble and reassemble top selling products by end of the 3-month probationary periodSkills and Abilities:Strong dealer service focusSelf-starter with a Can do attitudeConsistent attendance and reliabilityExcellent verbal, written and interpersonal communication skills.
Strong telephone and communication skills essential. Solid comprehension, listening and negotiating skills.Ability to maintain a high level of energy with a sense of urgencyExcellent intuitive, analytical and problem-solving skills and follow up skills.
Strong collaborative team player the ability to establish and maintain positive and effective working relationshipsAble to multi-taskStrong time management skills are essentialAbility to execute tasks with a high degree of accuracy and attention to detailWorking Conditions:
Ability to handle multitasking in a fast pace environment Computer terminal use 10 hours per day. Moving boxes of products for shipping. Ability to lift 25 pounds unassisted.
Standard Office w/Warehouse
We offer a highly competitive salary, comprehensive benefits including:
medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting missionOur Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory.
We reserve the right to limit our Postings in any jurisdiction, country or territory.Equal Opportunity Employer Minorities/Females/Protected Veteran/DisabledPay Range:
$ $22.16The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including:
medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting missionOur Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory.
We reserve the right to limit our Postings in any jurisdiction, country or territory.Equal Opportunity Employer Minorities/Females/Protected Veteran/DisabledThank you for your interest in our job openings. Please be aware that our system will undergo maintenance from June 18th to 21st.
Take this opportunity to enjoy the outdoors and revisit our careers page on June 24 to apply for our exciting positionsJoin our talented team Employees at Vista Outdoor are passionate and committed to delivering quality products to our customers.
Our culture centers on an engaged and accountable workforce.Our goal is to attract and retain a diverse workforce:
rich in talent, background, ideas and experience.
Vista Outdoor is an equal opportunity employer.
All applicants are considered for employment without regard race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, and any other characteristics protected by law.
The EEO Law poster is available here:
you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to . Please note that this email address is for accommodation purposes only. Vista Outdoor will not respond to inquiries for other purposes.
