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Call Center Supervisor

3 months ago

Trenton, New Jersey, United States Western Pest Services Full time
Overview

Western is THE trusted pest control provider for many

of the Mid-Atlantic's most beloved businesses, venues, and attractions

.

Western employees build a strong personality within a mission

that's

bigger than themselves –

it's

the perfect combination of autonomy, accountability, and camaraderie. Western is a protector of public health,

property

and brand reputations

.

The

INSIDE SALES CENTER

SUPERVISOR
will work to improve sales performance by

optimizing

training and the customer in-call sales experience to enhance a "best in class" inside sales center team. The

supervisor

will play a key role in the success of our residential and commercial sales

force.

Detailed

Description
Western Pest Services

is a premier

provider

of pest control solutions.


Our company is committed to protecting and preserving the people, property, and public health of our customers, with regard to pest control and prevention.

Established in 1928,

we have a legacy of excellence and the stability of an industry leader.
Western

employees build a strong personality within a mission

that's

bigger than themselves –

it's

the perfect combination of autonomy, accountability, and camaraderie.

Western

is a protector of public health,

property

and brand reputations. We come to work every

day not just to

eliminate

pests,

but to make the world a healthier and happier place.
Western

stands on three principles -


Do what you say you are going to do, deliver quality work in all areas and treat everyone with dignity and respect.

We take pride in what we do, do you?
Western

isseeking

an

INSIDE SALES CENTER

SUPERVISOR
to support our sales growth initiative in our

new

corporate call center

located

in

Parsippany, NJ

.
We offer...
Competitive Compensation package

with upward earnings potential/bonus

Comprehensive benefits package:

Medical, Dental, Vision, 401K, Stock Purchase, Tuition Reimbursement, and MORE
Paid Time Off (Holiday/Vacation/Sick)
Opportunities for growth, development, and advancement

Responsibilities

The

Inside Sales Center Supervisor

is responsible for

a team of

inside

sales

professionals

that

are responsible for

proactively

engaging

prospective customers

;

both inbound and outbound

,

to evaluatetheir current pest situation and

assist

in defining the

appropriate plan

of integrated pest managementservices

.
T

o support our customer

s and field locations, we have

relocated

our

full-service inside sales center to Parsippany

that will

operate

as a

dedicated

team to increase

inbound

outbound sales, web sales, lost lead sales,

and enhance the

customer service

experience

.
The supervisor

will work to improve sales performance by

optimizing

training and the customer in-call sales experience to enhance a "best in class

" sales team

.

The supervisor

will play a key role in the success of our residential and commercial sales force.
If yo

u are aggressive and self-driven

and enjoy a busy environment where you can

utilize

your excellent communication skills and

inside sales

experience,

WE HAVE THE CAREER FOR YOU
In this role, you will

be responsible

for

:

Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted sales plan
Creating

sales objectives

for the team that drive performance to surpass call center sales goals
Analyzing call center metrics to ensure excellence in service to customers
Collaborate with

residential sales management

on agent coaching to increase agent and overall center productivity
Facilitate weekly meetings to improve performance within assigned team
Participate in weekly quality assurance calibration sessions to review agent call quality
Develop hiring strategy for seasonal hires and permanent staffing needs
Manage outbound call initiatives to schedule residential and commercial inspections

Qualifications

Requirements:


We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Candidates must meet physical job requirements and safely perform the following job duties with or without

accommodations
The ability

to

obtain appropriate licensing or certifications as required. (Company provided, as necessary)
Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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